Manager - Program/Project Management

Jiostar; Mumbai; Presencial; INR 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Jiostar in Mumbai seeks an energetic Manager for Program/Project Management to drive end-to-end consumer engagement initiatives. You will coordinate across product, technology, marketing, analytics, partnerships and operations to translate business goals into actionable roadmaps and measurable KPIs.

The role emphasizes ownership, execution excellence, and the ability to push through roadblocks, delivering live programs with strong stakeholder management and a data-driven approach.

Formación

• 3–5 years in top-tier management consulting or equivalent.
• Strong understanding of digital businesses, apps/web, funnels.
• Ability to own initiatives from problem to live product.
• Excellent project/program management and stakeholder management.
• MBA or postgraduate degree preferred.

Responsabilidades

• Drive end-to-end programs across the Consumer Engagement/Loyalty business from roadmap to launch and performance tracking.
• Collaborate with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations to deliver initiatives.
• Translate business objectives into clear product requirements, milestones and KPIs.
• Manage multiple workstreams, identify dependencies and track deadlines.
• Provide executive updates and ensure execution to deliver outcomes.

Conocimientos

Program/Project Management

Digital product execution

Ownership & Execution

Analytical thinking

Stakeholder management

Educación

MBA or equivalent

Descripción del empleo

Manager - Program/Project Management### Manager - Program/Project ManagementApply: Mumbai - OUC: Posted Today: JR12556We are looking for a high-energy Program / Project Manager to help build and scale our Consumer Engagement/ Loyalty business. This is a highly execution-oriented role for someone who can think strategically, get into the details, rally teams, and make things happen. The ideal candidate is someone who combines the structured problem-solving of a top-tier consultant with the mindset of a digital operator - comfortable working across product, technology, marketing, analytics and business teams, navigating ambiguity, and driving initiatives from “what should we do?” to “it’s live.” This is not a pure strategy or PMO role. We are looking for someone with execution excellence, strong digital understanding, a high ownership mindset, and the hustle to push through roadblocks and deliver outcomes. What You Will Do● Drive end-to-end programs across the Consumer Engagement/ Loyalty business - from defining the problem and building the roadmap to execution, launch, and performance tracking.● Work closely with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations teams to get initiatives delivered.● Translate business objectives into clear product requirements, execution plans, milestones, owners and KPIs.● Get into the details when required - understand customer journeys, digital funnels, product features, technology dependencies, data requirements and operational processes.● Run multiple workstreams simultaneously, proactively identify dependencies and relentlessly follow through on actions and deadlines.● Bring structure to ambiguous problems and create clear, practical solutions that teams can execute.● Build compelling business cases and executive updates, but more importantly, stay close to execution and ensure the plan actually gets delivered.● Track program performance, identify what is working / not working, and quickly course-correct.● Work with senior stakeholders while also being comfortable rolling up your sleeves and working directly with execution teams.● Identify opportunities to improve the loyalty proposition, customer experience, engagement, rewards, partnerships and digital journeys.● Create a culture of high accountability, pace and bias for action across program teams. What We're Looking For● 3–5 years of experience, preferably in a top-tier management consulting firm such as McKinsey, BCG or Bain.● Strong understanding of digital businesses and digital product execution - you should be comfortable discussing customer journeys, apps/web, funnels, APIs, technology dependencies, data and product roadmaps.● Demonstrated ability to take ownership and drive execution, rather than simply provide recommendations.● Excellent project/program management skills with experience coordinating multiple stakeholders and workstreams.● Strong analytical and structured problem-solving capabilities.● Exceptional communication and stakeholder-management skills - you can influence without authority and get diverse teams moving in the same direction. Nice to Have● Experience in loyalty, fintech, payments, consumer tech, e-commerce, travel, retail or other digital/consumer businesses.● Experience launching or scaling digital products / propositions.● Exposure to customer analytics, CRM, growth, engagement or retention.● Experience working closely with engineering and product teams.● MBA / postgraduate degree from a leading institution.