Manager - Program/Project Management

7018 Jiostar India Private Limited; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

JioStar India Private Limited is a leading global media and entertainment company that powers loyalty programs and digital customer journeys across platforms. We are seeking a seasoned Program Manager to drive end-to-end loyalty initiatives, define roadmaps, coordinate with Product, Tech, Marketing, Analytics and Operations, and ensure on-time delivery.

The role requires 3–5 years of experience, strong analytical and stakeholder-management skills, and the ability to translate business goals into

Qualifications

• 3–5 years of experience in top-tier consulting (e.g. McKinsey, BCG or Bain) or equivalent.
• Strong understanding of digital customer journeys and product roadmaps.
• Ability to own and drive execution beyond recommendations.
• Excellent project/program management with coordinating multiple stakeholders.

Responsibilities

• Drive end-to-end loyalty programs from problem definition and roadmap to execution and performance tracking.
• Collaborate with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations to deliver initiatives.
• Translate business objectives into clear product requirements, milestones, owners and KPIs.
• Understand customer journeys, digital funnels, features, data needs and operational processes.
• Manage multiple workstreams, identify dependencies, and ensure timely delivery.

Skills

Program management

Stakeholder management

Analytics

Digital product execution

Communication skills

Education

MBA

Tools

CRM platforms

Job description

What You Will Do

• Drive end-to-end programs across the Consumer Engagement/ Loyalty business - from defining the problem and building the roadmap to execution, launch, and performance tracking.
• Work closely with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations teams to get initiatives delivered.
• Translate business objectives into clear product requirements, execution plans, milestones, owners and KPIs.
• Get into the details when required - understand customer journeys, digital funnels, product features, technology dependencies, data requirements and operational processes.
• Run multiple workstreams simultaneously, proactively identify dependencies and relentlessly follow through on actions and deadlines.
• Bring structure to ambiguous problems and create clear, practical solutions that teams can execute.
• Build compelling business cases and executive updates, but more importantly, stay close to execution and ensure the plan actually gets delivered.
• Track program performance, identify what is working / not working, and quickly course-correct.
• Work with senior stakeholders while also being comfortable rolling up your sleeves and working directly with execution teams.
• Identify opportunities to improve the loyalty proposition, customer experience, engagement, rewards, partnerships and digital journeys.
• Create a culture of high accountability, pace and bias for action across program teams.

What We're Looking For

• 3–5 years of experience, preferably in a top-tier management consulting firm such as McKinsey, BCG or Bain.
• Strong understanding of digital businesses and digital product execution - you should be comfortable discussing customer journeys, apps/web, funnels, APIs, technology dependencies, data and product roadmaps.
• Demonstrated ability to take ownership and drive execution, rather than simply provide recommendations.
• Excellent project/program management skills with experience coordinating multiple stakeholders and workstreams.
• Strong analytical and structured problem-solving capabilities.
• Exceptional communication and stakeholder-management skills - you can influence without authority and get diverse teams moving in the same direction.

Nice to Have

• Experience in loyalty, fintech, payments, consumer tech, e-commerce, travel, retail or other digital/consumer businesses.
• Experience launching or scaling digital products / propositions.
• Exposure to customer analytics, CRM, growth, engagement or retention.
• Experience working closely with engineering and product teams.
• MBA / postgraduate degree from a leading institution.

Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.

JioStar India Private Limited (formerly known as Star India Private Limited) is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected.