Manager - Program Management

LINC Education; Mumbai; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

LINC Education is seeking a Manager - Program Management to lead the end-to-end delivery of online programs for a global student base. You will optimise operational workflows and maintain high delivery standards across our diverse portfolio.

You will work in a hybrid model with colleagues from Academic, Learning Design, Product/Tech, and Student Support to ensure seamless program execution and strong partner satisfaction.

Qualifications

• Bachelor’s degree in Business, Engineering/Technology or a related field from a Tier-I Institution (Master’s degree or PMP preferred).
• 5-6 years of experience in program, project, or operations management roles.
• Experience in EdTech, Higher Education, or SaaS, ideally handling global programs or international delivery.

Responsibilities

• Oversee end-to-end delivery of assigned programs, ensuring milestones, SLAs and quality benchmarks are met.
• Coordinate project timelines, allocate tasks within the program team, mitigate risks to keep delivery on track.
• Serve as the primary escalation point for day-to-day operational issues.

Skills

Project Management

Data dashboards

Communication

Education

Bachelor’s degree in Business, Engineering/Technology or related field (Tier-I Institution)

Tools

Moodle

Canvas

Data Studio

Gemini

G Suite

Job description

LINC Education (https://linceducation.com) is an award-winning, global EdTech company on a mission to democratise premium international education. Headquartered in Singapore with offices in Australia and India, we combine proprietary AI technology with a network of 1,000+ global educators to deliver world-class university programs. We also own and operate The WorldGrad (http://www.theworldgrad.com), India's largest study abroad platform.

Why Join Us?

• Pedigree & Backing: Founded by IIT/IIM/ISB alumni and backed by OES and the SEEK Group (ASX: SEEK).
• Massive Scale: 40,000+ students supported across 50+ global university partners.
• Proven Excellence: Recognised globally for 5+ consecutive years by the LearnX Awards (Australia), PIEoneer Awards (London), and more.

We are entering our next phase of hyper-growth. If you are looking for an environment where your work directly impacts global learners, let’s build together.

Working with LINC Education

As a pioneer in the global education space, we pride ourselves on providing an energetic, high-growth environment for individuals looking to make a genuine difference. Here, you will have the unique opportunity to expand your professional skills and fast-track your career alongside an experienced, elite leadership team.

Our culture centres on commitment, collaboration, and customer-first thinking. We champion a collegial, small-team environment where members enjoy the flexibility, ownership, and accountability needed to thrive. To support you, we offer a modern hybrid work model alongside a comprehensive benefits package, including industry-leading healthcare.

If you are a smart, nice individual who wants to bring their A-game to a thriving, forward-thinking organisation, there is no better place to start.

Role Description

Role Purpose

The ‘Manager - Program Management’ will be instrumental in ensuring LINC Education continues to deliver personalised learning experiences to our 40,000+ students globally. This role is critical for driving the successful execution of our online programs, optimising operational workflows, and maintaining the highest standards of delivery across our diverse portfolio. By leading key initiatives and bridging the gap between strategy and execution, you will directly impact student retention, partner satisfaction, and LINC’s global growth.

Key Responsibilities

Operational

• Program Delivery: Oversee the end-to-end delivery of assigned programs, ensuring that all milestones, service-level agreements (SLAs), and quality benchmarks are consistently met.
• Resource Coordination: Manage project timelines, allocate tasks effectively within the program team, and proactively mitigate risks or bottlenecks to keep delivery on track.
• Daily Problem Solving: Serve as the primary escalation point for operational issues, troubleshooting day-to-day challenges to ensure seamless program execution.

Strategic

• Process Optimisation: Evaluate existing program management workflows to identify inefficiencies, designing and implementing scalable processes to improve productivity and quality.
• Data & Analytics: Contribute towards program reporting and data management activities; analyse key performance metrics (such as student engagement and operational throughput) to generate actionable insights for leadership.
• Cross-Functional Alignment: Work closely with internal teams, such as Academic, Learning Design, Product/Tech, and Student Support teams, to ensure cross-functional alignment and effective delivery of all programs.
• Client Management: Collaborate with university partners and external stakeholders to understand their requirements, present progress updates, and maintain strong, trust-based relationships.

Essential Requirements & Qualifications

Education

• Bachelor’s degree in Business, Engineering/Technology or a related field from a Tier-I Institution. (Master’s degree or PMP certification is strongly preferred).

Experience

• 5-6 years of experience in program, project, or operations management roles.
• Candidates with a proven track record working within the EdTech, Higher Education, or SaaS sectors, ideally handling global programs or international delivery, would be preferred.

Must-Have Skills

• Project Management Excellence: Strong proficiency in project management methodologies, timeline tracking, risk management, and handling multiple concurrent workstreams.
• Data Literacy: Advanced ability to work with data, build dashboards, interpret metrics, and use data to back up operational decisions.
• Communication: Exceptional written and verbal English communication skills, with the ability to confidently present to and influence senior stakeholders.

Good to Have

• Prior experience managing programs or clients in the Australian, UK, or other global higher education sectors.
• Experience managing or mentoring junior operational team members.

Specific Requirements

• Work Arrangement: Hybrid role; expected to work from the office at least 3 days a week.
• Working hours: Standard IST hours (9:00 AM–6:00 PM).
• Tools / Platforms: Familiarity with Learning Management Systems (such as Moodle or Canvas), Data Studio, and Gemini/G Suite is a plus.