Manager - Professional Services

EvoluteIQ; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

EvoluteIQ seeks an experienced Manager- Professional Services to own the successful delivery of enterprise implementations on the EvoluteIQ Agentic Automation Platform. You will collaborate with global customers, Solution Architects, Product Management, Engineering, Customer Success and Professional Services teams to ensure deployments are seamless, adoption rapid, and outcomes measurable.

This role demands strong customer-facing leadership, technical delivery expertise, and the ability to

Responsibilities

• Lead end-to-end implementation from initiation to go-live and hypercare.
• Serve as the primary customer-facing delivery lead, building trusted relationships with stakeholders across global organizations.
• Drive implementation planning, governance, execution tracking, issue resolution, risk management, and executive reporting.
• Collaborate with Product, Engineering, Solution Architecture, QA, DevOps, and Customer Success to ensure successful delivery.

Job description

Job Summary

As a Manager- Professional Services you will own the successful delivery of enterprise implementations on the EvoluteIQ Agentic Automation Platform. You will partner closely with global customers, Solution Architects, Product Management, Engineering, Customer Success, and Professional Services teams to ensure seamless deployments, rapid adoption, and measurable business outcomes. This role requires strong customer-facing leadership, technical delivery expertise, commercial awareness, and the ability to manage complex global implementations independently.

What youll do at EvoluteIQ:

• Lead end-to-end implementation of enterprise customer engagements from project initiation through production go-live and hypercare.
• Serve as the primary customer-facing delivery lead, building trusted relationships with business and technology stakeholders across global organizations.
• Drive implementation planning, project governance, execution tracking, issue resolution, risk management, and executive reporting.
• Collaborate with Product, Engineering, Solution Architecture, QA, DevOps, and Customer Success teams to ensure successful solution delivery.
• Define implementation roadmaps, project milestones, dependencies, and resource plans while ensuring delivery within agreed timelines and budgets.
• Coordinate solution configuration, integrations, testing, UAT, deployment, production rollout, and transition to support.
• Proactively identify and manage project risks, issues, dependencies, and change requests through structured governance and timely escalations.
• Ensure successful customer onboarding, user adoption, training, and change management throughout the implementation lifecycle.
• Review Statements of Work (SOWs), implementation plans, project documentation, and executive presentations to ensure delivery alignment and quality.
• Monitor project financials, including resource utilization, revenue realization, gross margins, bill rates, and overall project profitability.
• Lead steering committee meetings, executive governance reviews, and customer status discussionswith confidence and professionalism.
• Drive continuous improvement by capturing implementation learnings and collaborating with Product teams on future platform enhancements.
• Mentor implementation consultants and project teams while fostering a culture of ownership, accountability, collaboration, and customer success.

What will you bring to the team

• 10-15 years of experience in enterprise software implementation, Professional Services, Technical Program Management, or Solution Delivery.
• Proven experience delivering SaaS, AI, workflow automation, low-code/no-code, BPM, or enterprise software solutions for global customers.
• Strong experience managing complex implementation programs across multiple workstreams and cross-functional teams.
• Demonstrated success working with international customers across the US, UK, Europe, and APAC.
• Excellent knowledge of Agile methodologies, SDLC, implementation governance, release management, and enterprise delivery practices.
• Hands-on experience with Jira, Confluence, Azure DevOps, MS Project, or equivalent project management platforms.
• Strong understanding of enterprise integrations, APIs, cloud technologies, and automation platforms.
• Outstanding stakeholder management, executive communication, negotiation, and conflict resolution skills.
• Excellent analytical and problem-solving abilities with a strong customer-first mindset.

Must-have:

• Superlative communication, presentation, and client interaction skills with the ability to influence senior business and technology stakeholders.
• Proven ability to independently manage executive customer relationships without requiring leadership intervention.
• Prior Professional Services experience within a Product/SaaS company or experience leading highly complex enterprise implementation programs for global customers.
• Strong commercial understanding of resource utilization, gross margins, revenue realization, bill rates, and project profitability.
• Excellent attention to detail while reviewing Statements of Work (SOWs), customer proposals, implementation plans, and executive presentations.
• Strong ownership mindset with the hunger to lead teams, drive customer success, and deliver measurable business outcomes.
• Experience working with distributed global teams across multiple time zones.
• Knowledge of automation technologies, enterprise workflow platforms, cloud infrastructure, and AI-enabled business applications.

Disclaimer:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.