Application Support Engineer

EvoluteIQ; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EvoluteIQ is hiring a Support Engineer to provide enterprise technical support and production-issue resolution. Based in Bangalore, you will troubleshoot applications, cloud environments, and integrations, collaborating with Engineering and DevOps teams to deliver reliable outcomes.

You will work with Docker, Kubernetes, Java applications, REST APIs, and databases, applying Python and shell scripting to automate tasks and improve support efficiency. Strong customer-facing skills are essential.

Qualifications

• 4+ years of enterprise application/technical support.
• Strong Linux troubleshooting skills.
• Hands-on experience with Docker and Kubernetes.
• Good understanding of Java applications and troubleshooting.
• Strong SQL and database troubleshooting skills.
• Experience with REST APIs and microservices.
• Working knowledge of Python and Shell scripting.
• Understanding of cloud platforms – AWS, Azure, or GCP.
• Experience troubleshooting enterprise integrations and production issues.
• Good communication and customer-facing skills.

Responsibilities

• Investigate and resolve customer issues through troubleshooting and log analysis.
• Support Docker and Kubernetes deployments across AWS, Azure, and GCP.
• Troubleshoot Java applications, REST APIs, databases, and microservices.
• Build simple AI Agents and AI Skills using the EvoluteIQ platform.
• Automate repetitive support tasks using Python and Shell scripting.
• Troubleshoot JDBC/ODBC integrations and RPA workflows.
• Work closely with Engineering and DevOps teams for issue resolution.
• Maintain knowledge articles, troubleshooting guides, and support documentation.
• Monitor recurring issues and identify opportunities for automation and process improvement.

Skills

Linux

Docker

Kubernetes

Java

REST APIs

SQL

Python

Shell scripting

Cloud Platforms

Education

Bachelor's degree in CS/IT/Electronics

Tools

Postman

Grafana

ELK

Prometheus

Jenkins

Git

Job description

Job Type:

Permanent

Experience:

4+ Years

Location:

Bangalore

Life at EvoluteIQ:

We at EvoluteIQ believe in the power of transformation. We are committed to building a industry-leading technology that will revolutionize the way enterprises conduct business.

To make that happen, we need people who are generous, genuine, self-driven and collaborative. People who not only want to be a part of a fast-growing and radical thinking company, but who are kind and care—about each other. We at EvoluteIQ thrive in the company of each other and make each other a better version of ourselves every day.

Could that be you?

The EIQ Mission:

Our culture is who we are, and it defines us. We are nimble, fast, dedicated, humble and bold. We see opportunities everywhere around us to make a “dent in the universe”. Our core fabric is Innovation! And this is not just a word, but the way of life within EvoluteIQ.

Changing the way business is done, reimagining the future of work, and enabling people to improve their quality of work every day, is a daunting task. That is what we all strive every day at EvoluteIQ. To enable everyone to automate complicated processes with their instinct and knowledge.

We make building of automation simple for everyone, so that it is not mystery for a few.

Would you like to be part of this journey?

We are looking for a Support Engineer with 4+ years of experience to provide technical support to enterprise customers using the EvoluteIQ platform. The role involves troubleshooting applications, cloud environments, integrations, and working closely with Engineering and DevOps teams to resolve customer issues.

What you'll do at EvoluteIQ:

• Investigate and resolve customer issues through troubleshooting and log analysis.
• Support Docker and Kubernetes deployments across AWS, Azure, and GCP.
• Troubleshoot Java applications, REST APIs, databases, and microservices.
• Build simple AI Agents and AI Skills using the EvoluteIQ platform.
• Automate repetitive support tasks using Python and Shell scripting.
• Troubleshoot JDBC/ODBC integrations and RPA workflows.
• Work closely with Engineering and DevOps teams for issue resolution.
• Maintain knowledge articles, troubleshooting guides, and support documentation.
• Monitor recurring issues and identify opportunities for automation and process improvement.

What will you bring to the team?

• 4+ years of experience in enterprise application/technical support.
• Strong Linux troubleshooting skills.
• Hands-on experience with Docker and Kubernetes.
• Good understanding of Java applications and troubleshooting.
• Strong SQL and database troubleshooting skills.
• Experience with REST APIs and microservices.
• Working knowledge of Python and Shell scripting.
• Understanding of cloud platforms – AWS, Azure, or GCP.
• Experience troubleshooting enterprise integrations and production issues.
• Good communication and customer-facing skills.

Good to Have:

• Exposure to AI/GenAI tools such as ChatGPT, Claude, Gemini, GitHub Copilot, or Cursor.
• Experience with AI Agents or AI-powered automation.
• Experience with the EvoluteIQ platform.
• Knowledge of Jenkins and Git.
• Experience with Postman.
• Exposure to monitoring and logging tools such as Grafana, ELK, and Prometheus.
• Experience with RPA platforms/workflows.

Education:

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

Key Attributes

• Strong troubleshooting and analytical skills.
• Customer-focused approach.
• Ability to work independently on production issues.
• Good collaboration skills with Engineering, DevOps, and Product teams.
• Willingness to learn and work with AI-powered automation technologies.

The Support Engineer role is defined around enterprise troubleshooting and cloud-native operations, with a concise job-posting version for candidate outreach making the requirements easier to communicate externally.

What We Offer:

• Opportunity to shape the strategy of a next-gen hyper-automation platform.
• Work with a cross-disciplinary team in a fast-growing, innovation-driven environment.
• Competitive compensation and growth opportunities.
• A culture of innovation, ownership, and continuous learning.

We know that experience comes in all shapes and sizes and passion can't be learned. If you believe, then we would like to meet you and explore that belief!

We value a range of diverse backgrounds, experiences, and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, colour, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.