Manager-Process Excellence Bangalore India - On-site

DAMAC Properties; Bengaluru; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

DAMAC Properties in Bengaluru seeks a seasoned Business Excellence professional to govern policies, DoA, and QMS, and to drive process improvement across multiple business units. You will design, map, and standardize SOPs, P&Ps, and dashboards, lead quality certifications, and ensure audit readiness.

The role requires 5–7 years in governance and QMS, with ARIS BPM experience, ISO/EFQM exposure, and certifications like Lean Six Sigma or PMP.

Qualifications

• Bachelors in Business Administration, Quality Management, Operations Management, or Engineering required; MBA a plus.
• Certifications in Lean Six Sigma, ISO 9001 Lead Auditor/Implementer, EFQM Assessor or PMP preferred.
• 5–7 years in Business Excellence, QMS, governance, or business process improvement.
• ISO/EFQM exposure desirable.
• ARIS BPM tool experience is critical.
• Procurement and Finance experience beneficial.
• GenAI skills in Business Excellence preferred.

Responsibilities

• Support custodianship of governance framework, DoA, and QMS.
• Develop, standardise and improve policies, SOPs and process frameworks.
• Drive process improvement, efficiency and simplification.
• Coordinate quality certifications (ISO/EFQM) and awards programmes.
• Analyse performance, build KPIs and benchmark against industry standards.
• Support change management, training and adoption across Business Units.
• Develop and maintain department charters and ARIS documentation.
• Design and implement fit-for-purpose QMS aligned to growth strategy.
• Conduct gap assessments and translate findings into action plans.
• Support QMS implementation – documentation and governance reporting.
• Collaborate with BU Heads to update policies and processes.
• Draft and maintain P&Ps, SOPs and customer journeys.
• Maintain stage-gate frameworks and templates.
• Perform root-cause analysis and action plans for improvements.
• Drive automation and simplification of processes.
• Measure impact and sustain improvements.
• Coordinate certification roll-out and audit readiness.
• Gather data and present dashboards to senior management.
• Perform change impact assessments for scope or policy changes.

Skills

Process improvement

Quality management

Governance

BPM tools

Procurement

Finance

GenAI in BE

Education

Bachelor's in Business Administration

Bachelor's in Quality Management

Bachelor's in Operations Management

Bachelor's in Engineering

MBA

Tools

ARIS

Job description

Job Description:

KEY RESPONSIBILITIES:

• Support custodianship of DAMACs governance framework, policies, DoA and QMS.
• Develop, standardise and continuously improve policies, procedures, SOPs and process frameworks.
• Drive business and process improvement, efficiency and simplification.
• Run quality certification (ISO / EFQM) and awards programmes.
• Analyse performance, build KPIs and benchmark against industry standards.
• Support change management, training and adoption across Business Units.
• Support custodianship of DAMACs policies and standards, governance framework, Delegation of Authority (DoA), methodologies and enterprise process tool (ARIS).
• Develop, update and maintain department / BU charters in line with the corporate governance model.
• Support the design, implementation and continuous improvement of a fit-for-purpose QMS framework aligned to DAMACs growth strategy
• Conduct QMS maturity assessments across Business Units and translate findings into practical action plans.
• Support QMS implementation — documentation, process mapping and governance reporting.
• Work with BU and Department heads to develop, update and continuously improve DAMAC and BU policies, procedures and process frameworks.
• Draft and maintain P&Ps, SOPs and customer journeys, consistent with the corporate policy hierarchy (DoA, Policy Manual, Frameworks / Standards).
• Maintain and update stage-gate frameworks and supporting templates, guidelines and forms.
• Conduct gap assessments of existing processes to identify inefficiencies, risks and improvement opportunities.
• Design and execute business / process improvement initiatives, including root-cause analysis and corrective action plans.
• Drive operational efficiencies through process automation, standardisation and simplification.
• Track the effectiveness of implemented changes and sustain improvements.
• Support roll-out of a company-wide certification programme against recognised standards (e.g. ISO, EFQM).
• Coordinate documentation, evidence gathering and audit readiness for certification and re-certification cycles.
• Gather and analyse data from multiple sources to understand performance metrics and identify trends
• Develop and monitor KPIs and benchmark performance against industry standards
• Prepare and present clear, actionable reports and dashboards to senior management.
• Conduct change impact assessments and support change-management processes for scope, process or policy changes.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Bachelors in Business Administration, Quality Management, Operations Management, Engineering or a related field (required); MBA / postgraduate an advantage.
• Certification in process improvement or quality methodologies — Lean Six Sigma, ISO 9001 Lead Auditor / Implementer, EFQM Assessor or PMP — preferred.
• 5–7 years in Business Excellence, QMS, governance, business process improvement, ideally in a large multi-BU organisation.
• Prior exposure to ISO certification, EFQM or equivalent excellence models highly desirable.
• Experience with process modelling / BPM tools (e.g. ARIS) is critical.
• Proven experience in supporting functions such as Procurement and Finance.
• Experience in usage of practical GenAI skills in Business Excellence.

Requirements: