Manager - Pricing

Hind Terminals Pvt Ltd; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hind Terminals Pvt Ltd in Mumbai seeks an experienced logistics professional to manage Ocean Freight Pricing, Customer Service, and Sales Support for CFS and Integrated Logistics Services.

The role requires strong knowledge of ocean imports/exports, freight pricing, CRM, and operations. Coordinate with shipping lines, NVOCCs, co-loaders, customers, and internal teams to secure competitive rates and ensure seamless shipment execution.

Qualifications

• Graduate in any discipline required.
• MBA/PGDM in Logistics, Supply Chain Management, Marketing, or International Business preferred.

Responsibilities

• Procure ocean freight rates from Shipping Lines, NVOCCs, and Co-loaders.
• Maintain monthly rate sheets and service contracts.
• Participate in RFQs, rate negotiations, and contract discussions.
• Build and maintain relationships with shipping lines and logistics partners.
• Monitor market trends and provide competitive pricing solutions.
• Act as the primary point of contact for customer inquiries and shipment-related support.
• Ensure timely resolution of customer complaints and operational issues.
• Coordinate with customers, sales teams, operations, and accounts for smooth shipment execution.
• Share trade advisories, service updates, and industry developments with customers.
• Manage pre-alert processes and shipment status updates.
• Support sales teams with pricing, service solutions, and customer requirements.
• Assist in customer acquisition and retention initiatives.
• Accompany sales personnel on customer visits when required.
• Drive volume growth and revenue generation for CFS and Integrated Logistics Services.
• Identify opportunities to expand ocean freight business.
• Prepare Import and Export tariff templates and coordinate system updates.
• Coordinate with shipping lines for IGM, EDI, job order updates, and shipment nominations.
• Prepare ICD nomination letters, bonds, and customer agreements.
• Ensure accuracy in documentation and shipment records.
• Coordinate with operations teams regarding cargo movement and communicate status updates to customers.
• Coordinate with Accounts for customer rebate management and volume incentive tracking.
• Maintain customer rebate master records.
• Monitor outstanding payments and support recovery of overdue receivables.
• Ensure compliance with KYC and customer onboarding requirements.
• Supervise and guide customer service executives and support staff.
• Drive service quality, productivity, and customer satisfaction.
• Foster cross-functional collaboration among Sales, Operations, and Accounts teams.

Skills

Ocean Freight Pricing

Import & Export Operations

Freight Forwarding

Shipping Line Management

Customer Relationship Management

Sales Support & Coordination

Contract Negotiation

RFQ Handling

Documentation & Compliance

Team Management

MS Excel

ERP Systems

Education

Graduate in any discipline

MBA/PGDM in Logistics, Supply Chain Management, Marketing, or International Business preferred

Tools

MS Excel

ERP Systems

Job description

Job Summary

We are seeking an experienced logistics professional to manage Ocean Freight Pricing, Customer Service, and Sales Support functions for our CFS and Integrated Logistics Services business. The role involves coordinating with shipping lines, NVOCCs, co-loaders, customers, and internal teams to secure competitive freight rates, provide exceptional customer support, drive business growth, and ensure seamless shipment execution.

The ideal candidate should possess strong knowledge of ocean imports and exports, freight pricing, customer relationship management, and logistics operations.

Key Responsibilities

Freight Pricing & Vendor Management

• Procure ocean freight rates from Shipping Lines, NVOCCs, and Co-loaders.
• Maintain monthly rate sheets and service contracts.
• Participate in RFQs, rate negotiations, and contract discussions.
• Build and maintain strong relationships with shipping lines and logistics partners.
• Monitor market trends and provide competitive pricing solutions.

Customer Service & Coordination

• Act as the primary point of contact for customer inquiries and shipment-related support.
• Ensure timely resolution of customer complaints and operational issues.
• Coordinate with customers, sales teams, operations, and accounts departments for smooth shipment execution.
• Share trade advisories, service updates, and industry developments with customers.
• Manage pre-alert processes and shipment status updates.

Sales Support & Business Development

• Support sales teams with pricing, service solutions, and customer requirements.
• Assist in customer acquisition and retention initiatives.
• Accompany sales personnel on customer visits when required.
• Drive volume growth and revenue generation for CFS and Integrated Logistics Services.
• Identify opportunities to expand ocean freight business.

Operations & Documentation

• Prepare Import and Export tariff templates and coordinate system updates.
• Coordinate with shipping lines for IGM, EDI, job order updates, and shipment nominations.
• Prepare ICD nomination letters, bonds, and customer agreements.
• Ensure accuracy in documentation and shipment records.
• Coordinate with operations teams regarding cargo movement and communicate status updates to customers.

Financial Coordination

• Coordinate with Accounts for customer rebate management and volume incentive tracking.
• Maintain customer rebate master records.
• Monitor outstanding payments and support recovery of overdue receivables.
• Ensure compliance with KYC and customer onboarding requirements.

Team Leadership

• Supervise and guide customer service executives and support staff.
• Drive service quality, productivity, and customer satisfaction.
• Foster cross-functional collaboration among Sales, Operations, and Accounts teams.

Desired Candidate Profile

Education

• Graduate in any discipline.
• MBA/PGDM in Logistics, Supply Chain Management, Marketing, or International Business preferred.

Experience

• 5-10 years of experience in Freight Forwarding, Shipping, Logistics, CFS, or Integrated Logistics Services.
• Hands-on experience in Ocean Import & Export Pricing.
• Strong exposure to customer service, shipping line coordination, and logistics operations.

Required Skills

• Ocean Freight Pricing
• Import & Export Operations
• Freight Forwarding
• Shipping Line Management
• Customer Relationship Management
• Sales Support & Coordination
• Contract Negotiation
• RFQ Handling
• Documentation & Compliance
• Team Management
• MS Excel & ERP Systems

Preferred Industry Background

• Freight Forwarding
• Shipping Lines
• NVOCC
• CFS / ICD Operations
• Logistics & Supply Chain
• Integrated Logistics Services

Key Competencies

• Strong communication and interpersonal skills.
• Customer-centric approach.
• Problem-solving and dispute-resolution capabilities.
• Negotiation and relationship management skills.
• Ability to work in a fast-paced logistics environment.
• Strong coordination and multitasking abilities.