Manager Operations -US Life Insurance

Allianz Services; Pune District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Allianz Services India in Pune seeks an experienced Manager Operations to lead end-to-end US Life Insurance operations for a strategic client. You will drive service excellence, transition management, and automation while engaging senior client stakeholders.

This is a high-impact leadership role requiring deep domain expertise in Life/Life & Annuity insurance and strong program management skills. The role requires 10+ years of experience, US night shift readiness, and 100% office work.

Qualifications

• Extensive experience in US Life/Annuity insurance operations.
• Proven client-facing leadership with senior stakeholder engagement.
• Strong program management and transition management skills.
• Experience with automation and process transformation.

Responsibilities

• Oversee end-to-end US Life Insurance operations for the client.
• Drive operational SLAs, KPIs, quality, and productivity.
• Lead transition/migration initiatives and new business pursuits.
• Partner with CXO-level client stakeholders and internal teams.

Skills

Insurance operations

Client management

Automation

PowerPoint & storytelling

Leadership

Stakeholder communication

Transition management

Process improvement

Data analysis

US night shift readiness

Education

Bachelor's degree in Business, Finance, Operations

MBA preferred

LOMA/FLMI/ALMI or equivalent Life Insurance certification

Tools

Guidewire

Majesco

Sapiens

Vitech

RPA/Automation tools

AI/GenAI awareness

Job description

“130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Job Description :Manager Operations -US Life Insurance

Location: Pune, India

Work Model: Work from Office

Shift: US Night Shift

Function: Insurance Operations / Client Delivery

Role Overview:

We are seeking a highly experienced and dynamic Manager Insurance Operations to lead end-to-end operations for a strategic insurance client. This is a high-impact leadership role requiring a strong combination of Insurance domain expertise ( Life, Retail, Commercial insurance ), operational leadership, client management, project/program management, transition management, automation, business development support and executive communication. The successful candidate will be responsible not only for ensuring operational excellence and meeting agreed service levels, but also for identifying opportunities to transform the operation, improve customer experience, drive automation, support new business pursuits and lead strategic initiatives for the client. The individual should be equally comfortable running the business, improving the business and engaging confidently with senior client stakeholders and CXO-level audiences.

Required Qualifications & Experience:

• Essential 10+ years of overall experience, with significant experience in Insurance operations ( Life / Retail / Commercial ).
• Strong experience managing US Insurance / Life & Annuity operations / Retail / Commercial. Demonstrated experience managing end-to-end operations across the Life / Retail / Commercial Insurance value chain.
• Strong understanding of US Insurance products, processes and policy lifecycle. Proven experience managing large teams and multiple operational processes.
• Demonstrated experience in client-facing roles with senior US stakeholders.
• Proven experience managing operational SLAs, KPIs, quality and productivity.
• Demonstrated experience in new client transitions / migrations.
• Demonstrated experience in building teams from scratch and scaling them.
• Demonstrated experience in driving automation and process transformation with measurable outcomes.
• Proven experience creating new business proposals, RFP responses and client presentations. Excellent PowerPoint presentation and storytelling skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, manage ambiguity and make sound business decisions.
• Willingness to work in a US night shift environment.
• Willingness to work 100% from office.
• State Insurance Adjuster / Claims Adjuster certification or relevant US state insurance licensing

Preferred Qualifications

• Bachelors degree in Business, Insurance, Finance, Operations, Engineering or a related discipline. Master’s degree / MBA preferred. LOMA / FLMI / ALMI or equivalent Life Insurance certification preferred.
• Experience working with Life Insurance policy administration platforms such as Guidewire, Majesco, Sapiens, Vitech, FAST, Oracle/legacy PAS platforms or similar is desirable.
• Exposure to RPA, AI/GenAI, workflow automation, process mining and analytics tools is preferred. Experience working with US clients and understanding US insurance operating models is strongly preferred.

Disclaimer: At Allianz Services, we believe in fostering an inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India community, welcome applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.