Director – Commercial Operations (Life Sciences Services)

Mogi I/O : OTT/Podcast/Short Video Apps for you; India; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

A leading technology services provider is seeking a Director – Commercial Operations in Pune, India. The ideal candidate will manage operations supporting Life Sciences manufacturers, emphasizing service delivery excellence in the US Healthcare sector. With 15+ years of experience in business process operations and a solid understanding of the healthcare ecosystem, you will drive performance and lead diverse teams. An MBA is required for this senior leadership role, requiring strong stakeholder management skills and a customer-centric approach.

Qualifications

• 15–20 years of overall experience, including 10+ years leading business process operations in Life Sciences, US Healthcare, or Insurance.
• Proven background in service delivery leadership and process improvement.
• Strong communication and stakeholder management skills, including executive-level presentations.

Responsibilities

• Lead and manage high-performing operations teams across quality and service delivery outcomes.
• Own end-to-end service delivery for assigned functions, ensuring achievement of contracts.
• Drive operational excellence through Lean, Six Sigma, Kanban, and continuous improvement initiatives.

Skills

Claims validation

Medicaid

Managed Care claims

Service delivery leadership

Process improvement

Quality management

Performance reporting

Team leadership

Stakeholder management

Education

MBA (Master of Business Administration)

Job description

Director – Commercial Operations (Life Sciences Services)

Location: Pune, India

Work Mode: Full-time | US Shift (1:00 PM – 10:00 PM IST)

Level: Senior Leadership

Reporting To: VP – Managed Services

Role Overview: We are seeking an experienced Director – Managed Services to lead and scale managed services operations supporting Life Sciences manufacturers, with a strong focus on US Healthcare and Insurance processes. This role is responsible for end-to-end service delivery, operational excellence, and customer value across business process outsourcing engagements, while driving both day-to-day performance and long-term transformation initiatives.

Key Responsibilities:

• Lead and manage high-performing operations teams across quality, productivity, and service delivery outcomes
• Own end-to-end service delivery for assigned functions, ensuring consistent achievement of contractual SLAs and KPIs
• Define, track, and govern performance dashboards to improve efficiency, accuracy, and service quality
• Drive operational excellence through Lean, Six Sigma, Kanban, automation, and continuous improvement initiatives
• Develop leadership and team capabilities through structured coaching, performance management, and succession planning
• Partner closely with US-based stakeholders to align service expectations and deliver measurable business outcomes
• Own operational escalations, ensuring timely resolution, root-cause analysis, and preventive actions
• Maintain a strong customer-centric approach, translating client needs into scalable operational solutions
• Prepare and present executive-level reports covering performance, risks, and strategic progress

Required Experience & Skills:

• 15–20 years of overall experience, including 10+ years leading business process operations in Life Sciences, US Healthcare, or Insurance (mandatory)
• Strong expertise in claims validation, Medicaid, and Managed Care claims (mandatory)
• Proven background in service delivery leadership, process improvement, quality management, and performance reporting
• Demonstrated ability to lead, coach, and scale large teams in metrics-driven environments
• Strong communication and stakeholder management skills, including executive-level presentations
• Solid understanding of the US Life Sciences and Healthcare ecosystem, including payer and provider dynamics
• Experience working in matrixed, cross-functional, and global delivery environments
• Prior exposure to offshore or nearshore delivery models

Education: MBA (Master of Business Administration) – required

Additional Details: Work schedule aligned to US business hours. Interview process will include multiple discussion rounds and a leadership presentation.