Manager Operations - SOTO

Tripjack; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

TripJack is seeking a Travel Consultant – International Ticketing (SOTO) to manage end-to-end international ticketing operations, including ticket issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS.

The ideal candidate should have strong knowledge of airline fare rules, BSP processes, and international ticketing, with the ability to handle complex itineraries while ensuring accuracy, compliance, and excellent service delivery.

Qualifications

• 10+ years of experience in International Air Ticketing, preferably in SOTO/Offshore ticketing.
• Strong hands-on experience in Sabre GDS (mandatory).
• Good knowledge of international fare construction, routing, IATA fare rules, taxes, and ticketing procedures.
• Experience in ticket issuance, reissues, exchanges, refunds, and schedule change management.

Responsibilities

• Handle end-to-end SOTO and offshore international air ticketing through Sabre GDS.
• Create, modify, and manage complex international PNRs for various itineraries.
• Issue, reissue, revalidate, and exchange international tickets per fare rules.
• Process changes, including schedule alterations, cancellations, rerouting, and disruptions.

Skills

Sabre GDS

International ticketing

Airline fare rules

MS Excel

Analytical skills

Education

Graduate

Tools

Sabre GDS

MS Office

Job description

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role : Manager Operations - SOTO / Offshore

Experience : 10+ years

Education : Graduate

Job Summary:

We are looking for a Travel Consultant – International Ticketing (SOTO) to manage end-to-end international ticketing operations, including ticket issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS. The ideal candidate should have strong knowledge of airline fare rules, BSP processes, and international ticketing, with the ability to handle complex itineraries while ensuring accuracy, compliance, and excellent service delivery.

Job Responsibilities:

• Handle end-to-end SOTO (Sold Outside, Ticketed Outside) and offshore international air ticketing through Sabre GDS.
• Create, modify, and manage complex international PNRs for one-way, round-trip, multi-city, and open-jaw itineraries.
• Issue, reissue, revalidate, and exchange international tickets in accordance with airline fare rules.
• Process voluntary and involuntary changes, including schedule changes, flight cancellations, rerouting, and airline operational disruptions.
• Verify fare rules, routing restrictions, ticket validity, baggage policies, and minimum/maximum stay requirements.
• Calculate fare differences, additional collections, taxes, penalties, residual values, and applicable service charges accurately.
• Coordinate with airlines, consolidators, and support teams for waivers, approvals, and ticketing exceptions.
• Handle ticket cancellations and refund requests in line with airline policies.
• Monitor airline queues, schedule change queues, and pending ticketing cases to ensure timely closure.
• Provide timely updates to travel agents regarding ticket status, airline advisories, and itinerary changes.
• Ensure compliance with airline policies, BSP regulations, ADM prevention guidelines, and company SOPs.
• Maintain accurate documentation and prepare operational MIS reports.
• Work closely with customer support, operations, and airline teams to resolve complex ticketing cases within SLA.

Required Skills & Qualifications:

• 10+ years of experience in International Air Ticketing, preferably in SOTO/Offshore ticketing.
• Strong hands-on experience in Sabre GDS (mandatory).
• Good knowledge of international fare construction, routing, IATA fare rules, taxes, and ticketing procedures.
• Experience in ticket issuance, reissues, exchanges, refunds, and schedule change management.
• Strong understanding of airline policies, ADM prevention, and BSP processes.
• Ability to handle complex international itineraries across multiple airlines.
• Excellent analytical, problem-solving, and fare calculation skills.
• Strong communication and coordination abilities.
• Ability to work in a fast-paced environment while meeting defined TATs and SLAs.
• Proficiency in Microsoft Excel and MS Office.