Offshore Ticketing Executive

Tripjack; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

TripJack is seeking a Travel Consultant – International Ticketing (SOTO) to manage end-to-end international ticketing operations, including issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS. The role requires strong knowledge of fare rules, BSP processes, and handling complex itineraries with accuracy and service excellence.

The position is based in Lower Parel, Mumbai, India, offering a fast-paced environment, adherence to SLAs, and opportunities to work with

Qualifications

• 2–4 years of experience in International Air Ticketing, preferably in SOTO/Offshore ticketing.
• Strong hands‑on experience in Sabre GDS (mandatory).
• Good knowledge of international fare construction, routing, IATA fare rules, taxes, and ticketing procedures.
• Experience in ticket issuance, reissues, exchanges, refunds, and schedule change management.
• Strong understanding of airline policies, ADM prevention, and BSP processes.
• Ability to handle complex international itineraries across multiple airlines.
• Excellent analytical, problem‑solving, and fare calculation skills.
• Strong communication and coordination abilities.
• Ability to work in a fast‑paced environment while meeting defined TATs and SLAs.
• Proficiency in Microsoft Excel and MS Office.

Responsibilities

• Handle end-to-end SOTO (Sold Outside, Ticketed Outside) ticketing and offshore international air ticketing through Sabre GDS.
• Create, modify, and manage complex international PNRs for one‑way, round‑trip, multi‑city, and open‑jaw itineraries.
• Issue, reissue, revalidate, and exchange international tickets per fare rules.
• Process schedule changes, including cancellations, rerouting, and disruptions.
• Verify fare rules, routing restrictions, ticket validity, baggage policies, and stay requirements.
• Calculate fare differences, taxes, penalties, and service charges.
• Coordinate with airlines, consolidators, and support teams for waivers and exceptions.
• Handle ticket cancellations and refunds per airline policies.
• Monitor queues and SLA adherence; provide ticket status updates to agents.
• Prepare operational MIS reports and ensure compliance with BSP regulations.

Skills

International air ticketing

Analytical thinking

Time-bound delivery

Tools

Sabre GDS

MS Office

Microsoft Excel

Job description

About Tripjack

TripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role

SOTO / Offshore Ticketing Executive

Location

Lower Parel, Mumbai

Experience

2-4 years

Job Summary

We are looking for a Travel Consultant – International Ticketing (SOTO) to manage end-to-end international ticketing operations, including ticket issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS. The ideal candidate should have strong knowledge of airline fare rules, BSP processes, and international ticketing, with the ability to handle complex itineraries while ensuring accuracy, compliance, and excellent service delivery.

Job Responsibilities

• Handle end-to-end SOTO (Sold Outside, Ticketed Outside) and offshore international air ticketing through Sabre GDS.
• Create, modify, and manage complex international PNRs for one‑way, round‑trip, multi‑city, and open‑jaw itineraries.
• Issue, reissue, revalidate, and exchange international tickets in accordance with airline fare rules.
• Process voluntary and involuntary changes, including schedule changes, flight cancellations, rerouting, and airline operational disruptions.
• Verify fare rules, routing restrictions, ticket validity, baggage policies, and minimum/maximum stay requirements.
• Calculate fare differences, additional collections, taxes, penalties, residual values, and applicable service charges accurately.
• Coordinate with airlines, consolidators, and support teams for waivers, approvals, and ticketing exceptions.
• Handle ticket cancellations and refund requests in line with airline policies.
• Monitor airline queues, schedule change queues, and pending ticketing cases to ensure timely closure.
• Provide timely updates to travel agents regarding ticket status, airline advisories, and itinerary changes.
• Ensure compliance with airline policies, BSP regulations, ADM prevention guidelines, and company SOPs.
• Maintain accurate documentation and prepare operational MIS reports.
• Work closely with customer support, operations, and airline teams to resolve complex ticketing cases within SLA.

Required Skills & Qualifications

• 2–4 years of experience in International Air Ticketing, preferably in SOTO/Offshore ticketing.
• Strong hands‑on experience in Sabre GDS (mandatory).
• Good knowledge of international fare construction, routing, IATA fare rules, taxes, and ticketing procedures.
• Experience in ticket issuance, reissues, exchanges, refunds, and schedule change management.
• Strong understanding of airline policies, ADM prevention, and BSP processes.
• Ability to handle complex international itineraries across multiple airlines.
• Excellent analytical, problem‑solving, and fare calculation skills.
• Strong communication and coordination abilities.
• Ability to work in a fast‑paced environment while meeting defined TATs and SLAs.
• Proficiency in Microsoft Excel and MS Office.