Team Leader- Operations|International|30082025

TGBPL TP India - IBU; Kolkata District; On-site; INR 300,000 - 500,000; Full time

Job summary

TGBPL TP India - IBU is seeking skilled individuals for a customer service position focused on post-sale support across various channels including phone, online chat, and in-person service. The role involves analyzing customer issues, providing resolutions, and acting as a liaison with production and distribution teams.

Candidates should possess comprehensive knowledge of customer service principles and have experience managing workloads and teams. Opportunities for professional development within a growing environment are also available.

Qualifications

• Comprehensive knowledge of customer service disciplines.
• Ability to manage customer inquiries with varying complexity.
• Experience supervising less-experienced professionals.

Responsibilities

• Provide customer service and support across multiple channels.
• Analyze and resolve customer issues in varying environments.
• Act as a liaison between customers and production/distribution departments.

Job description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Remote Customer Service

• Providing customer service and support via phone, online chat, or text, including call center‑based customer support for a high volume of low‑complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher‑complexity inquiries.

Distribution Center Customer Service

• Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non‑technical customer support in a walk‑in service center.

Incumbents matching this specialization are not compensated based on achievement of sales targets. Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically work according to set principles, generate and initiate their own workload, and usually do not need instructions or guidelines. They may supervise the work of less‑experienced professionals, providing professional expertise and taking responsibility for the end product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes, manage and oversee the implementation of short‑term activities within the team, and make operational decisions within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence and typically manage a team of individual contributor co‑workers.

Teleperformance is an Equal Opportunity Employer.