Team Leader - Operations|International|29082025

Teleperformance; Greater Noida; On-site; INR 279,000 - 390,600; Full time

Job summary

TGBPL TP India - IBU is seeking professionals for Customer Service roles in Greater Noida. Responsibilities include providing support through various channels and addressing customer inquiries both remotely and in distribution centers.

Candidates should have comprehensive customer service knowledge and experience in resolving complex issues. This position does not require compensation based on sales targets and involves managing day-to-day customer service operations.

Qualifications

• Comprehensive knowledge of customer service principles and practices.
• Ability to analyze and resolve customer issues through effective communication.
• Experience in providing technical and non-technical support.

Responsibilities

• Provide customer service and support via phone, chat, or text.
• Analyze and resolve customer issues with higher complexity.
• Act as a liaison between customers and production/distribution departments.

Job description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Remote Customer Service

• Providing customer service and support via phone, online chat, or text, including call center‑based customer support for a high volume of low‑complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher‑complexity inquiries.

Distribution Center Customer Service

• Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non‑technical customer support in a walk‑in service center.

Incumbents matching this specialization are not compensated based on achievement of sales targets. Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically work according to set principles, generate and initiate their own workload, and usually do not need instructions or guidelines. They may supervise the work of less‑experienced professionals, providing professional expertise and taking responsibility for the end product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes, manage and oversee the implementation of short‑term activities within the team, and make operational decisions within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence and typically manage a team of individual contributor co‑workers.

Teleperformance is an Equal Opportunity Employer.