Manager - Operations (Female)

Blue Ocean Corporation (India); Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Blue Ocean Corporation India PVT LTD is seeking an Operations Manager to oversee the end-to-end delivery of training programmes, workshops, and corporate learning initiatives. You will coordinate schedules, venues, trainers, learning materials, registrations and other logistics to ensure high-quality programmes aligned with client expectations.

You will manage day-to-day operations, collaborate across departments, liaise with clients and vendors, and implement SOPs, KPIs and service standards to

Qualifications

• Experience in operations management, preferably in corporate training or education services.
• Strong skills in project coordination and process improvement.
• Excellent organisational, analytical and communication abilities.

Responsibilities

• Oversee end-to-end operational delivery of training programmes and workshops.
• Coordinate training schedules, venues, trainers, materials, registrations and logistics.
• Manage day-to-day operations to ensure efficient programme delivery and client satisfaction.
• Collaborate with sales, training, finance, HR and other departments.
• Liaise with clients, trainers and vendors to address requirements and resolve issues.
• Establish and monitor SOPs, KPIs and service quality standards.
• Monitor programme costs, budgets and resource allocation.
• Maintain operational records and dashboards; drive productivity improvements.
• Guide the operations team and ensure regulatory compliance.

Skills

Project coordination

Process improvement

Resource planning

Team management

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Reporting tools

Job description

Blue Ocean Corporation India PVT LTD | Full time

Oversee the end-to-end operational delivery of training programmes, workshops, and corporate learning initiatives.

Coordinate training schedules, venues, trainers, learning materials, participant registrations, and other logistical requirements.

Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations.

Coordinate with sales, business development, training, finance, HR, and other relevant departments.

Liaise with corporate clients, trainers, and external vendors to address operational requirements and resolve issues.

Establish and monitor operational processes, SOPs, KPIs, and service quality standards.

Monitor programme costs, resource allocation, budgets, and operational efficiency.

Maintain accurate operational records, reports, training schedules, and performance dashboards.

Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction.

Manage and guide the operations team, delegate responsibilities, and monitor team performance.

Ensure compliance with applicable company policies, contractual commitments, and relevant regulatory requirements.

Support management with operational planning, reporting, and initiatives to improve business performance.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably within a corporate training, education, consulting, or professional services environment.
• Strong skills in project coordination, process improvement, resource planning, and team management.
• Excellent organisational, analytical, communication, and problem-solving abilities.
• Proficiency in Microsoft Office and operational reporting tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience with training management systems, LMS platforms, CRM systems, or ERP tools will be an advantage.
• Strong stakeholder management and client service skills.