Manager - Operations (Female)

Blue Ocean Management Training & Consultancies; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Blue Ocean Corporation is seeking an experienced Operations Manager to oversee end-to-end delivery of training programmes, workshops, and corporate learning initiatives. You will coordinate schedules, venues, trainers, materials, and registrations, ensuring seamless execution and alignment with client expectations.

The role requires strong project coordination, process improvement, resource planning, and team management, with excellent communication and problem-solving abilities.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably within a corporate training, education, consulting, or professional services environment.
• Strong skills in project coordination, process improvement, resource planning, and team management.
• Excellent organisational, analytical, communication, and problem-solving abilities.
• Proficiency in Microsoft Office and operational reporting tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience with training management systems, LMS platforms, CRM systems, or ERP tools will be an advantage.
• Strong stakeholder management and client service skills.

Responsibilities

• Oversee the end-to-end operational delivery of training programmes, workshops, and corporate learning initiatives.
• Coordinate training schedules, venues, trainers, learning materials, participant registrations, and other logistical requirements.
• Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations.
• Coordinate with sales, business development, training, finance, HR, and other relevant departments.
• Liaise with corporate clients, trainers, and external vendors to address operational requirements and resolve issues.
• Establish and monitor operational processes, SOPs, KPIs, and service quality standards.
• Monitor programme costs, resource allocation, budgets, and operational efficiency.
• Maintain accurate operational records, reports, training schedules, and performance dashboards.
• Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction.
• Manage and guide the operations team, delegate responsibilities, and monitor team performance.
• Ensure compliance with applicable company policies, contractual commitments, and relevant regulatory requirements.
• Support management with operational planning, reporting, and initiatives to improve business performance.

Skills

Project coordination

Process improvement

Team management

Communication

Analytical skills

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

ERP tools

CRM systems

LMS platforms

Job description

Blue Ocean Corporation is a leading conglomerate and world leader in driving continuous growth and transformation across a multitude of industries and sectors. Our commitment to quality, innovation, and client satisfaction has propelled us to the forefront of the Consulting, Training and Conferences landscapes.

From our humble beginnings to our present status as a global market leader, we take pride in our global footprint, and the transformative impact we have had on industries.

With over 25+ years of excellence in accelerating careers and transforming organizations, we are a trusted partner for our B2B and B2C clients.

Job Description

Oversee the end-to-end operational delivery of training programmes, workshops, and corporate learning initiatives.

Coordinate training schedules, venues, trainers, learning materials, participant registrations, and other logistical requirements.

Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations.

Coordinate with sales, business development, training, finance, HR, and other relevant departments.

Liaise with corporate clients, trainers, and external vendors to address operational requirements and resolve issues.

Establish and monitor operational processes, SOPs, KPIs, and service quality standards.

Monitor programme costs, resource allocation, budgets, and operational efficiency.

Maintain accurate operational records, reports, training schedules, and performance dashboards.

Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction.

Manage and guide the operations team, delegate responsibilities, and monitor team performance.

Ensure compliance with applicable company policies, contractual commitments, and relevant regulatory requirements.

Support management with operational planning, reporting, and initiatives to improve business performance.

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related field.

Proven experience in operations management, preferably within a corporate training, education, consulting, or professional services environment.

Strong skills in project coordination, process improvement, resource planning, and team management.

Excellent organisational, analytical, communication, and problem-solving abilities.

Proficiency in Microsoft Office and operational reporting tools.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Experience with training management systems, LMS platforms, CRM systems, or ERP tools will be an advantage.

Strong stakeholder management and client service skills.