Client Relations & Operations Executive

Blue Ocean Corporation (India); Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Blue Ocean Corporation India Pvt Ltd is hiring for a seasoned Corporate Training Coordinator to manage end-to-end training programs for corporate clients. You will act as the primary contact for clients, trainers, and internal teams, ensuring clear objectives, timelines, and seamless execution across multiple engagements.

The role requires at least 5 years in corporate client servicing or training coordination, excellent communication, and strong organizational skills.

Qualifications

• Minimum 5 years experience in corporate client servicing or training coordination.
• Excellent verbal and written communication with stakeholders.
• Proven ability to build client relationships and provide high service.
• Experience coordinating training programs and managing multiple clients.
• Strong organizational and time-management skills.
• Proficiency in MS Office and calendar management.

Responsibilities

• Build and maintain relationships with corporate clients through regular communication.
• Serve as primary contact for corporate clients, trainers, and internal stakeholders.
• Coordinate and manage corporate training programs end-to-end across clients.
• Manage participant coordination for online certification programs.
• Coordinate trainer allocation and session scheduling.
• Monitor training quality and participant experience.
• Conduct post-training follow-ups to gather feedback and improve.
• Coordinate operational support for face-to-face retail training batches.
• Maintain and update the internal trainer calendar.
• Collaborate with internal departments to resolve challenges.

Skills

Client relationships

Training coordination

Communication skills

Organizational skills

Time management

MS Office

CRM systems

Job description

Blue Ocean Corporation India PVT LTD | Full time

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
  
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.
  
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
  
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
  
• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.
  
• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.
  
• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.
  
• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.
  
• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.
  
• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.
  

Requirements

• Minimum of 5 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
  
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
  
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
  
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
  
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
  
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
  
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
  
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
  
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
  
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.