Customer Support & Operations Executive

BLUE OCEAN CORPORATION; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Blue Ocean Corporation is a leading conglomerate focused on consulting, training, and conferences, delivering outcomes across industries. The role centers on building strong corporate client relationships and coordinating end-to-end training programs, including online certifications and face-to-face batches.

You will serve as the primary liaison for clients, trainers, and internal teams, ensuring clear objectives, timelines, and high standards of service.

Qualifications

• Minimum of 2 years of experience in corporate client servicing or training coordination.
• Strong verbal and written communication with corporate clients and stakeholders.
• Proven ability to build and maintain client relationships with high service quality.
• Experience coordinating training programs, schedules, and multiple clients/projects.
• Excellent organizational, planning, and time-management skills.

Responsibilities

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
• Serve as primary contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on objectives and timelines.
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
• Coordinate trainer allocation, session scheduling, and calendar management for smooth program delivery.
• Monitor training quality and participant experience, addressing concerns and maintaining service standards.
• Conduct post-training follow-ups to gather feedback and identify opportunities for improvement.
• Provide operational support for face-to-face retail training batches, ensuring effective scheduling and communication.
• Maintain and update the internal trainer calendar, ensuring accurate scheduling across programs.
• Collaborate with internal departments to resolve operational challenges and ensure timely delivery of training programs.

Skills

Corporate client servicing

Training coordination

Client relationship management

Communication skills

Organizational skills

Job description

Blue Ocean Corporation is a leading conglomerate and world leader in driving continuous growth and transformation across a multitude of industries and sectors. Our commitment to quality, innovation, and client satisfaction has propelled us to the forefront of the Consulting, Training and Conferences landscapes.

From our humble beginnings to our present status as a global market leader, we take pride in our global footprint, and the transformative impact we have had on industries.

With over 25+ years of excellence in accelerating careers and transforming organizations, we are a trusted partner for our B2B and B2C clients.

Job Description

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
  
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.
  
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
  
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
  
• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.
  
• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.
  
• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.
  
• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.
  
• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.
  
• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.
  

Requirements

• Minimum of 2 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
  
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
  
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
  
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
  
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
  
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
  
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
  
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
  
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
  
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.