Customer Support & Operations Executive

Blue Ocean Management Training & Consultancies; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Blue Ocean Corporation in India is seeking a Training & Client Relations Coordinator to build and maintain relationships with corporate clients, coordinate end-to-end training programs, and ensure smooth execution across multiple client engagements.

You will manage participant coordination for online certification and face-to-face sessions, allocate trainers, schedule sessions, monitor quality, and follow up post-training to drive continuous improvement.

Qualifications

• Minimum of 2 years of experience in corporate client servicing or training coordination.
• Strong verbal and written communication with clients, trainers, and stakeholders.
• Proven ability to build and maintain client relationships while delivering high service standards.
• Experience coordinating training programs, managing schedules, and handling multiple projects.
• Strong organizational, planning, and time-management skills.
• Proactive, customer-focused approach with commitment to training quality.

Responsibilities

• Build and maintain strong, long-term relationships with corporate clients through regular communication.
• Serve as primary point of contact for corporate clients, trainers, and internal stakeholders.
• Coordinate and manage training programs end-to-end across multiple clients.
• Manage participant coordination for online certification programs and corporate training initiatives.
• Coordinate trainer allocation, session scheduling, and calendar management.
• Monitor training quality and participant experience, addressing concerns promptly.
• Conduct post-training follow-ups to gather feedback and drive continuous improvement.
• Collaborate with internal departments to resolve operational challenges and ensure timely delivery.

Skills

Communication skills

Client relationships

Training coordination

Organizational skills

Time management

Cross-functional collaboration

Tools

MS Office

CRM

Job description

Blue Ocean Corporation is a leading conglomerate and world leader in driving continuous growth and transformation across a multitude of industries and sectors. Our commitment to quality, innovation, and client satisfaction has propelled us to the forefront of the Consulting, Training and Conferences landscapes.

From our humble beginnings to our present status as a global market leader, we take pride in our global footprint, and the transformative impact we have had on industries.

With over 25+ years of excellence in accelerating careers and transforming organizations, we are a trusted partner for our B2B and B2C clients.

Job Description

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
  
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.
  
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
  
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
  
• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.
  
• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.
  
• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.
  
• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.
  
• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.
  
• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.
  

Requirements

• Minimum of 2 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
  
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
  
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
  
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
  
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
  
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
  
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
  
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
  
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
  
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.