Manager, Operations

Massmutual Global Business Services India; Hyderabad; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

MassMutual India Hyderabad Insurance Operations is seeking a leader to manage resources and oversee daily department operations. The role will involve people management for a sizable team and ensuring adherence to policies and regulatory requirements.

The candidate will help build execution plans and monitor KPIs to drive performance and service quality. The position requires collaboration across Insurance Operations, focus on diversity, inclusion, and continuous improvement, and close

Responsibilities

• Manage resources at local level and oversee daily operation of department.
• Oversee staff development, training, and planning per policies and regulations.
• People management for 75-100 persons and direct reports at Assistant Managers level.
• Build, monitor, and manage execution plan for India Hyderabad Insurance Operations team.
• Manage business processes with financial and operational risk.

Job description

Who We Are - MassMutual India

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we re stronger.

Job Description

Roles and Responsibilities:

• Manage resources at the local level (a team/unit within a department or a small department). Oversee the daily operation of the department. Manage staff in the development and implementation of departmental policies, procedures, and programs. Ensure adherence to company policy and governmental regulations. Assist in managing departmental structure, employee development, training, and planning.
• People management/ leadership: 75 - 100 persons; Direct reports (if) at Assistant Managers level
• Help build, monitor, and manage the execution plan for the India Hyderabad Insurance Operations team
• Manage line of business processes (operations) with significant financial and operational risk
• Develop and manage daily and other periodic key performance metrics and dashboards which include quality, cycle time, service levels and Customer satisfaction
• Create and monitor a robust diversity and inclusion strategy that delivers better business results and imbeds diversity & inclusion into the culture of the team. Engage and inspire others to build a culture of innovation, inclusion, and diverse thought leadership
• Utilize continuous improvement tools and techniques to constantly check and adjust to ensure we maintain our key metrics and meet the expectations one of our advisors.
• Partner with other areas within Insurance Operations to ensure best practices and efficiencies.
• Assist in managing the annual operating budget for the team and interface with corporate finance partners
• Identify opportunities to identify strengths of the new organization and leverage them
• across the broader team
• Partner closely across the organization to ensure collaboration and connections are made across projects, priorities, and functions
• Other assignments as needed

Why Join Us

We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 – Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit