Business Analyst

MassMutual; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MassMutual India is seeking a skilled Business Analyst to shape requirements, manage stakeholder expectations, and collaborate with Agile teams to refine product backlogs. You will develop clear user stories, drive backlog refinement, and support UAT to ensure solutions meet needs.

The role emphasizes cross-functional collaboration, effective communication, and the ability to translate business needs into actionable tasks while leveraging Jira, Confluence, and AI-assisted analysis tools.

Qualifications

• Formulate and define business and/or system scope based on user needs and industry requirements.
• Elicit, analyze, document, and maintain traceability of requirements from initiation to validation.
• Manage requirements through full lifecycle including change control and approvals.
• Support UAT with test scenarios and defect triage, ensuring solution aligns with business needs.

Responsibilities

• Plan the business analysis approach for initiatives with stakeholder analysis.
• Collaborate with Product Owners and Agile teams to refine product backlog.
• Develop user stories and acceptance criteria; participate in backlog refinement sessions.
• Communicate complex decisions clearly to internal and external colleagues.
• Facilitate meetings with key stakeholders and drive issue escalation/resolution.
• Support benefits realization by validating outcomes against requirements.

Skills

Business analysis

Stakeholder management

Agile methodologies

User stories & backlog grooming

Communication

UAT support

Tools

Jira

Confluence

Clarity PPM

Generative AI tools

Job description

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger.

Job Description

• Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements
• Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results
• Plan the business analysis approach for assigned initiatives, including stakeholder analysis and elicitation planning.
• Elicit, analyze, document, and maintain traceability of business and system requirements from initiation through implementation and post-implementation validation.
• Manage requirements through the full lifecycle, including traceability, versioning, change control, and approval, ensuring requirements remain aligned to approved scope.
• Support user acceptance testing (UAT), including development of test scenarios, validation of solution against requirements, and defect triage support.
• Validate solution outcomes and support benefits realization, confirming delivered solutions meet the stated business need and intended value.
• Use enterprise delivery tooling (e.g., Clarity PPM, Jira, Confluence) and generative AI tools to improve analysis quality and efficiency
• Competent to work at the highest business acumen level across most phases of business analysis while considering the business implications of the application of technology to the current and future business environment
• Accountable to drive escalation analysis and resolution on complex issues
• Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues
• Develop recommendations by applying critical thinking to conduct analysis and weigh risk
• Lead initiatives supporting business strategy and process improvement
• Identify gaps in processes/procedures and make recommendations for improvement
• Develop a strong network of resources/business partners across the organization and our vendor partners
• Facilitate and organize meetings with key stakeholders and business partners
• Collaborate with Product Owners and cross-functional Agile teams to refine the product backlog, prioritize requirements, and ensure user stories are ready for sprint planning.
• Develop clear user stories and acceptance criteria, participate in backlog refinement sessions, and support the team throughout the Agile delivery lifecycle.
• Actively participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, while supporting the timely resolution of requirements-related questions and dependencies.

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. Our work environment is one where the majority of our team members adopt a hybrid schedule - working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure - it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.