Manager – Operations

NSDC; Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

NSDC in Delhi is seeking a General Manager – PMKVY Operations to lead end-to-end coordination for the scheme, driving data quality, monitoring and process improvements across multiple units.

You will own coordination threads, supervise data verification, and follow up with States, SSCs, Training Partners and the ministry, ensuring timely closures and accurate reporting. Strong Excel skills, stakeholder diplomacy and structured communication are essential.

Qualifications

• Strong coordination and follow-through across stakeholders.
• Analytical ability to interpret large operational datasets.
• Process discipline to design and enforce SOPs for recurrent tasks.
• Clear written and verbal communication for status notes and briefings.
• Proficiency in MS Excel (Advanced) and data management.
• Familiarity with NSDC MIS/IT systems or ability to learn quickly.
• Diplomatic, composed when coordinating with senior stakeholders.

Responsibilities

• Provide end-to-end operational coordination for PMKVY Operations.
• Own coordination threads, data verification, and stakeholder follow-ups.
• Support the GM by enabling escalation handling and ministry engagement.
• Drive issues to closure across internal verticals and external partners.
• Address data quality gaps, eligibility compliance, and disbursement tracking.
• Maintain standardized processes and SOPs for verification tasks.

Skills

Coordination

Data analysis

Process discipline

Communication

MS Excel (Advanced)

Data management

Stakeholder management

Tools

MS Excel

Job description

At the National Skill Development Corporation (NSDC), we are dedicated to empowering India's youth through comprehensive skill development. Established on July 31, 2008, as a not-for-profit public limited company under section 25 of the Companies Act, 1956 (now corresponding to section 8 of the Companies Act, 2013), we operate as a unique Public Private Partnership (PPP) model under the Ministry of Skill Development & Entrepreneurship (MSDE). Our collaborative structure, with 49% of the share capital held by the government and 51% by the private sector, enables us to be the principal architects of India's skill ecosystem.

We actively support enterprises, start-ups, and organizations by providing funding support, concessional loans, and other innovative financial products. Our mission is to enhance, support, and coordinate private sector initiatives in vocational training, ensuring that financial barriers do not hinder skill development. As the strategic implementation and knowledge partner of the Skill India Mission, we focus on creating efficient training initiatives that open up a world of opportunities in futuristic skills for the potential workforce.

Through strategic partnerships and innovative models, we aim to build a robust skill ecosystem that not only meets current industry demands but also anticipates future trends, empowering India's youth to contribute significantly to the nation’s growth and development.

Job Description

PMKVY is NSDC's flagship centrallysponsored scheme, implemented at scale through a large network of TrainingCentres, Training Partners, Sector Skill Councils (SSCs), Assessment Agencies, and State Skill Development Missions, with significant Central-State-privatesector coordination. The General Manager – PMKVY Operations carries end-to-end operational and coordination accountability for the scheme, including resolution of longstanding data quality, monitoring, and process issues that require sustained, ground-level follow-through.

This position is created to provide the GM with dedicated operational support — a Manager who can take ownership of specific coordination threads, data verification exercises, and stakeholder follow-ups end-to-end, freeing the GM's bandwidth for higher-level decision-making, escalation handling, and ministry/leadership engagement. The Manager will work as an extension of the GM's office, driving issues to closure rather than merely tracking them, and ensuring nothing material is missed due to the sheer volume and spread of coordination required across internal verticals (Operations, Finance, IT/MIS, Training, Assessment, M&E) and external stakeholders (States, SSCs, Training Partners, Assessment Agencies).

A significant part of the current mandate involves supporting the GM in closing out known, longstanding operational gaps in candidate and centre data quality, eligibility compliance, and disbursement tracking — issues that have persisted across scheme phases and require structured, sustained effort rather than one-time fixes.

Key Skills

• Strong coordination and follow-through — ability to independently drive issues to closure across multiple internal and external stakeholders.
• Sound analytical ability to interpret large operational datasets (enrolment, certification, placement, disbursement) and identify discrepancies or risk patterns.
• Process discipline — ability to design, document, and enforce simple checklists/SOPs for recurring verification and reconciliation tasks.
• Clear, structured written and verbal communication for status notes, escalation memos, and briefing the GM.
• Proficiency in MS Excel (Advanced Level) and Data Management, including pivot tables, lookups, data validation, and reconciliation of large, multi-source datasets.
• Working familiarity with scheme MIS/IT systems, or the ability to quickly learn NSDC's internal systems and dashboards.
• Composure and diplomacy while coordinating with senior stakeholders across States, SSCs, and partner organisations, including in politically sensitive or time-pressured situations.