Manager Operations

HSBC; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

HSBC is seeking an experienced Manager operations in Bengaluru to join our Global Banking and Markets team. The role focuses on delivering robust management information, ensuring timely data delivery, and coordinating with multiple HSBC functions to manage operational risk.

We seek a candidate with 6–8 years of operations experience, a graduate or postgraduate degree, and strong communication. Law graduates are preferred.

Qualifications

• Graduate or postgraduate degree; law graduation is preferred.
• 6–8 years of operations experience.
• Strong verbal and written communication.
• Ability to manage a diverse operations team.

Responsibilities

• Develop understanding of the business and product area to create a knowledge base.
• Create robust MIS for heads and partners to monitor performance.
• Manage onshore partner relationships.
• Ensure deadlines for Markets Middle Office are met and data submitted accurately.
• Support tool development and review final data before downstream use.
• Coordinate with HSBC functions including Front Office Risk Analytics and Markets Middle Office.

Skills

Communication

Team leadership

Attention to detail

Stakeholder management

Education

Graduate / Postgraduate

Law Graduation - desired

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager operations.

In This Role, You Will

• Proactively develop understanding of the business and product area thus creating a knowledge base. Manage requests towards completion of task in a timely manner and that any project/ ad hoc /remedial work is completed within agreed timeframes.
• Responsible for conceptualizing and creating robust Management Information System for business heads and business partners to facility effective performance monitoring and review.
• Proactively develop understanding of the business and product area thus creating a knowledge base within the team. Develop and manage relationships with onshore business partners.
• Ensure that deadlines set for Markets Middle Office are met. Ensure completeness & accuracy of submitted data. Assist in the development of strategic tools. Perform a thorough review of the final data expected to be submitted by Markets Middle Office to downstream users (e.g. Collateral Management Team).
• Completeness, Productivity & Quality Assurance, Timeliness, Proactive, Change Management, Management Information & Reporting.
• Communicate clearly with team members, internal and external customers and other parts of Global Banking and Markets as required. Provide support and guidance to your peer group to meet Global Banking and Markets objectives.
• Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to execute Document swiftly and accurately, adhering to the process and guidelines to ensure nil impact to the business.
• Work upon major Challenges like Risk Management & Mitigation, Capacity Planning, Stakeholder Management, Change & Transformation, Up to Date Market Knowledge.

To Be Successful, You Will

• Education Qualifications – Graduate / Postgraduate (Law Graduation - desired).
• Experience: Having 6-8 years of operations experience.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements. Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy, including the Group Compliance Policy. Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations.
• Need to be aware of the Operational Risk scenario associated with their role, and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring. Ensuring management information and ad hoc reports are produced in a timely manner.
• Excellent verbal and written communication skills. A positive self-starter. Evidence of having taken difficult decisions in a complex operational environment. Evidence in quality improvement, reducing cost and increase in productivity
• Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations. This position is expected to coordinate with various HSBC functions, namely: Front Office Risk Analytics, Markets Middle Office, Product Control, Traded Risk Management, Collateral Management & Compliance.
• Ability to manage and develop a team staff across a diverse range of processes within an operational environment. Ability to maintain control, direction and motivation of staff in an ever-changing environment. Ensuring management information and ad hoc reports are produced in a timely manner.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc, We consider all applications based on merit and suitability to the role.”

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