Manager-On-Duty (MOD)

ORTHO ONE Orthopaedic Speciality Centre; Singanallur; Sur place; INR 700 000 - 900 000; Plein temps

Résumé du poste

ORTHO ONE Orthopaedic Speciality Centre is seeking a responsible Manager on Duty to oversee day and night hospital operations, coordinate across departments, and handle patient concerns. The role requires strong leadership, communication, and staff supervision, with shifts including nights and weekends.

The MOD will supervise front office, non-clinical services, and ensure compliance with SOPs and regulatory standards while maintaining patient confidentiality and coordinating with all

Qualifications

• Bachelor's degree in Hospital Administration or related field.
• 2–3 years of hospital/healthcare operations experience.
• Strong communication, coordination, and leadership skills.

Responsabilités

• Oversee hospital operations during day and night shifts.
• Introduce yourself to departmental staff and initiate rounds on arrival.
• Conduct rounds every 2 hours to monitor patient services, staff performance and cleanliness.
• Coordinate with OPD, IPD, Lab, Pharmacy, OT, Radiology, Housekeeping, Canteen, Security and Emergency.
• Oversee front office operations: patient registration, billing, phone handling, appointments.
• Supervise non-clinical services: housekeeping, ambulance coordination, patient diet services.
• Verify availability of doctors, nurses and essential staff in all key departments.
• Act as primary contact for emergencies; ensure emergency protocols are followed.
• Monitor hospital infrastructure: cleanliness, linen, waste disposal, equipment usage.
• Manage night shift operations: vehicle and security rounds, rest for duty doctors.
• Ensure adherence to policies, SOPs and regulatory compliance.
• Handle emergencies with professionalism and protect patient confidentiality.

Connaissances

Strong communication

Coordination

Leadership

Formation

Bachelor's degree in Hospital Administration

Description du poste

Job Summary:

We are looking for a responsible and proactive Manager on Duty (MOD) to oversee the hospital's day and night operations. The MOD ensures smooth coordination across departments, handles patient-related concerns, supervises staff, and acts as the central point of contact during their shift.

Key Responsibilities:

• Ensure smooth functioning of hospital operations during assigned shifts (Day/Night).
• Introduce yourself to departmental staff and initiate rounds upon arrival.
• Conduct hospital rounds every 2 hours to monitor patient services, staff performance, and cleanliness.
• Coordinate with all departments, including OPD, IPD, Lab, Pharmacy, OT, Radiology, Housekeeping, Canteen, Security, and Emergency.
• Oversee front office operations such as patient registration, billing, phone handling, and appointment scheduling.
• Supervise non-clinical services, including housekeeping, ambulance coordination, and patient diet services.
• Verify the availability of doctors, nurses, and essential staff in all key departments.
• Act as the primary contact for emergencies; ensure that emergency protocols are followed.
• Monitor hospital infrastructure, including cleanliness, linen supply, waste disposal, and equipment usage.
• Manage night shift operations such as vehicle and security rounds, and rest arrangements for duty doctors.
• Ensure adherence to hospital policies, SOPs, and regulatory compliance.
• Handle emergencies with professionalism and maintain patient confidentiality at all times.

Candidate Profile:

Education: Bachelors degree in Hospital Administration or a related field.

Experience: Minimum 2–3 years of experience in hospital or healthcare operations.

Skills: Strong communication, coordination, and leadership skills.

Willingness to work in rotational shifts, including nights and weekends.