Manager - NA Service

Carrier; Ghaziabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Paid time off

Job summary

Carrier is hiring a Sr. Manager - NA Service in Kolkata to lead dealer service operations and service delivery, coordinating with the revenue team to maintain data accuracy and dealer submissions.

You will handle BOQ and finance-related activities and manage key accounts while collaborating with cross-functional teams to drive branch P&L and customer satisfaction.

BE/B-Tech/MBA with 7–10 years of experience and MS Office proficiency are preferred.

Qualifications

• BE / B-TECH / MBA degree preferred.
• 7 to 10 years of experience in managing branch service operations.
• MS Office knowledge.

Responsibilities

• Financials - Achieve branch revenue targets and margin; receivables management.
• Service Delivery - Call Management; ensure minimum 85% TAT Closure.
• Service Delivery - PM Management; ensure 100% PM Call closure within defined timeline.
• Service Delivery - Spare Parts Management; ensure timely delivery to create customer delight.
• Service Delivery - Dealer Management; engage dealers and resolve issues.
• Service Delivery - Customer Management; periodic in-person meetings and timely replies.
• Employees - Retain and develop talent for productivity gains.
• Values - Follow Ethics and Compliance policies.
• EH&S - Promote EH&S culture within and outside the organization.

Skills

MS Office

Education

BE / B-TECH / MBA

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Role

Sr. Manager - NA Service

Location

Kolkata

Full/ Part-time

Full time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About The Role

The role involves managing dealer service operations, service delivery, and coordinating with the revenue team to maintain system data and dealer submissions. The candidate will handle BOQ (Bill of Quantity) and finance-related activities. The role also includes managing key accounts while collaborating with other team members.

Role Responsibilities

• Financials - Ensure to achieve the branch revenue numbers, maintain desired margin percentage, Receivable management to ensure overall desired growth for the branch.
• Service Delivery - Call Management - Regular review of branch calls with relevant stakeholders to ensure minimum 85% in TAT Closure.
• Service Delivery - PM Management - Regular review of with relevant stakeholders to ensure 100% PM Call closure within defined timeline both in field and system.
• Service Delivery - Spare Part Management - Ensure branch and dealer based MSL. Regular connect with Spare Parts team to ensure timely spare delivery to create customer delight.
• Service Delivery - Dealer Management - Continuous engagement with dealers, do RECO and closure of issues with them to motivate them for better services.
• Service Delivery - Customer Management - Periodic in person meetings, reply on mails within reasonable time.
• Employees - Retain and promote good talent. Skill development of teams to ensure productivity gains.
• Values - Ensure to follow Ethics and Compliance policies of the organization.
• EH&S - Promote and practice EH&S culture within and outside organization.

Role Purpose

• The candidate will work as branch service manager for National Account customers which will give experience to handle branch P&L with BTB customer handling experience.
• The job role includes managing the West UP & Uttarakhand for all NA customers.

Minimum Requirements

• BE / B-TECH / MBA degree will be preferred.
• 7 to 10 years of experience in managing branch service operations.
• MS Office knowledge.

Benefits

• We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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