Manager - KYC, Risk and Compliance

Pocketful; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

You will oversee end-to-end onboarding for retail, HNI, and corporate clients, ensure accurate verification of KYC documents, PAN, Aadhaar, IPV, and bank details, and manage KYC operations across online and offline channels.

The role requires 4–8 years in KYC/compliance, strong SEBI knowledge, and hands-on leadership to drive process improvements and maintain strict adherence to CKYC, PMLA, FATCA norms.

Qualifications

• Bachelor's degree in Finance, Commerce, Business, or related field.
• 4–8 years of experience in KYC / onboarding / compliance operations in stock broking or financial services.
• Strong knowledge of SEBI regulations, KYC/AML norms, CKYC, FATCA, and PMLA guidelines.
• Experience handling retail, HNI, and corporate onboarding.
• Attention to detail and process orientation.
• Good communication and stakeholder management skills.

Responsibilities

• Oversee end-to-end client onboarding and KYC processes for retail, HNI, and corporate clients.
• Verify KYC documents, PAN, Aadhaar, IPV, and bank details.
• Ensure compliance with SEBI, exchange and KYC/AML guidelines.
• Lead and manage the KYC operations team and provide training.
• Drive process improvements and automation in onboarding journeys.
• Prepare MIS and report KYC metrics to leadership.

Skills

KYC Operations

Onboarding

Regulatory Compliance

Stakeholder Management

Documentation & Verification

Education

Bachelor’s degree in Finance, Commerce, Business

Tools

KYC systems

Onboarding platforms

CRM tools

Job description

We are seeking an experienced KYC Manager to lead and manage client onboarding, KYC verification, and regulatory compliance processes within a SEBI-registered stock broking environment.

This role will be responsible for ensuring accurate, compliant, and efficient onboarding of clients, while managing KYC operations, documentation, and regulatory adherence across systems and branches.

Key Responsibilities

KYC Operations & Client Onboarding

Oversee end-to-end client onboarding and KYC processes for retail, HNI, and corporate clients

Ensure accurate verification of KYC documents, PAN, Aadhaar, IPV, and bank details

Manage onboarding across online and offline channels

Regulatory Compliance & Governance

Ensure strict adherence to SEBI, Exchange (NSE/BSE), and KYC/AML guidelines

Stay updated with regulatory changes and implement necessary process updates

Ensure compliance with CKYC, PMLA, FATCA, and risk categorization norms

Process Management & Quality Control

Establish and maintain SOPs and workflows for KYC and onboarding processes

Monitor quality of KYC verifications and ensure error-free documentation

Conduct periodic audits and checks to ensure process adherence

Team Management & Training

Lead and manage the KYC operations team

Train team members on regulatory requirements and process updates

Monitor team productivity, TATs, and accuracy metrics

Handle escalations related to KYC rejections, discrepancies, and onboarding delays

Coordinate with compliance, operations, and tech teams to resolve issues

Ensure timely closure of onboarding-related queries

System & Process Improvement

Work closely with product and tech teams to improve onboarding journeys and KYC workflows

Drive automation and digitization of KYC processes

Enhance client experience while maintaining compliance standards

Reporting & MIS

Track and report KYC volumes, TATs, rejection rates, and compliance metrics

Prepare MIS dashboards for leadership and compliance teams

Provide insights to improve onboarding efficiency and accuracy

Required Skills & Qualifications

Bachelor’s degree in Finance, Commerce, Business, or related field

4–8 years of experience in KYC / onboarding / compliance operations in stock broking or financial services

Strong knowledge of SEBI regulations, KYC/AML norms, CKYC, FATCA, and PMLA guidelines

Experience in handling retail, HNI, and corporate onboarding

Strong attention to detail and process orientation

Good communication and stakeholder management skills

Preferred (Good to Have)

Experience with KYC systems, onboarding platforms, and CRM tools

Exposure to CDSL/NSDL processes and demat account opening

NISM certification or relevant compliance certifications

Strong compliance and risk awareness

Attention to detail and accuracy

Process-driven and structured approach

Team leadership and management

Ability to work in a fast-paced, high-volume environment

Why Join Us

Opportunity to manage mission-critical onboarding and compliance operations

Exposure to core broking systems and regulatory frameworks

Work closely with product, compliance, and operations teams

High ownership role with strong impact on customer experience

Pocketful is an advanced trading platform that empowers traders with cutting-edge technology. We provide innovative tools and resources to make trading more accessible and practical.

Pocketful Fintech Capital Private Limited (CIN U65999DL2021PTC390548):
The SEBI Registration No. allotted to us is INZ000313732.
NSE Member Code: 90326| BSE Member Code: 6808| MCX Member Code: 57120
DP CDSL: 12099800
Compliance Officer : Mr. Randhir Kumar Chaudhari
Tel no: 011-49022222 / 011-49022277
Email: [e-mail]
Registered Address/Correspondence Address: C- 3, Ground Floor, Okhla Industrial Area, Phase - 1, New Delhi - 110020
For any complaints, drop us an email [e-mail]
Procedure to file a complaint on SEBI SCORES : Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID.
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