Manager - IT (Desktop & Networking)

Burrito Restaurants; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

California Burrito in Bengaluru is seeking a Manager - IT Infrastructure to lead store IT operations across all locations. You will own installation, uptime, POS reliability, and network performance, coordinating with vendors and internal teams.

The role requires 8-13 years of experience and a Diploma/B.Tech/B.E. in IT/CS/electronics. You will supervise a small team, design expansion capex, and ensure business continuity in a fast-paced retail environment.

Qualifications

• Proven track record in IT infrastructure and services management (experience handling multi-unit QSR, retail, or hospitality store networks is strongly preferred).
• Deep hands-on and managerial understanding of POS systems, billing hardware, thermal printers, and store network infrastructure (LAN, Wi-Fi routers, SIM-based systems).

Responsibilities

• Oversee installation, configuration, and uptime of POS, billing systems, hardware peripherals, printers, SIM landlines, and internet connectivity across all store locations.
• Manage hardware troubleshooting workflows, maintain issue logging, and ensure rapid resolution for store-level disruptions during hours of operation.
• Lead relationships with third-party IT vendors, ISPs, POS software providers, and telecom partners to ensure service delivery.
• Partner with Operations and Projects teams to design, set up, and launch IT infrastructure for new store openings.
• Establish preventive maintenance schedules, manage backup hardware inventory, and ensure swift replacement protocols to minimize downtime.
• Drive IT support protocols, mentor team members, and implement basic troubleshooting training for store personnel.

Skills

POS systems

Billing hardware

Thermal printers

Store network infrastructure

Education

Diploma/B.Tech/B.E. (IT, CS, Electronics, or related)

Job description

ROLE: Manager - IT Infrastructure

Location: Bangalore

Experience: 8-13 Years

Qualification: Diploma/B.Tech/B.E. (IT, CS, Electronics, or related)

Work Schedule: 6 Days (Field Work Included)

THE OPPORTUNITY / ABOUT THE ROLE:

We are looking for an experienced, and resourceful Manager - IT Infrastructure to lead and oversee our store IT infrastructure and technology services across all operating locations. In this role, you will take end-to-end ownership of store IT operations ensuring maximum up-time, seamless POS and network performance, robust vendor management, and scalable IT setups for our expanding store footprint.

WHAT WILL YOU OWN?

• Store IT Infrastructure & Support: Oversee installation, configuration, and operational up-time of POS, billing systems, hardware peripherals, printers, SIM landlines, and internet connectivity across all store locations.
• Escalation & Issue Resolution: Manage hardware/ troubleshooting workflows, maintain issue logging standards, and ensure rapid resolution for store-level technical disruptions during operational hours.
• Vendor & Telecom Management: Lead relationships and coordinate service delivery with third-party IT vendors, ISPs, POS software providers, and telecom partners.
• Expansion & Store Readiness: Partner with Operations and Projects teams to design, set up, and launch IT infrastructure for new store openings.
• Maintenance & Continuity: Establish preventive maintenance schedules, manage backup hardware inventory, and ensure swift replacement protocols to minimize store downtime.
• Team Leadership & Training: Drive IT support protocols, mentor team members, and implement basic IT troubleshooting training for store personnel.

WHAT WILL HELP YOU SUCCEED?

You're self-driven and naturally take initiative. You're comfortable figuring things out, taking challenges head-on and owning what happens next.

You think entrepreneurially, move with intent and don't need to be told every next step. You can bring people along, step up when something needs leadership and stay open to being challenged yourself.

MINIMUM QUALIFICATIONS:

• Proven track record in IT infrastructure and services management (experience handling multi-unit QSR, retail, or hospitality store networks is strongly preferred).
• Deep hands-on and managerial understanding of POS systems, billing hardware, thermal printers, and store network infrastructure (LAN, Wi-Fi routers, SIM-based systems).

WHO ARE WE?

California Burrito is a fast-growing QSR chain with 2500+ employees across 140+ locations across Bengaluru, NCR, Hyderabad, Chennai, Mumbai and Pune. We started in 2012 with a simple belief: no compromise, just real ingredients.

Since then, weve been serving honestly good Mexican food while building a more wholesome, sustainable way to do fast food, including growing our own fresh ingredients.

Our mission is to become Indias most recognised name in Mexican cuisine while setting the standard for quality, speed and friendly hospitality. And how we get there matters just as much. We stay Open & Honest, Strive for Excellence, believe in Freedom with Ownership, and focus on Growing Every Day.

GET TO KNOW US BETTER

Website: https://www.californiaburrito.in/

Instagram: https://www.instagram.com/californiaburrito_in

Corporate Office: California Burrito Corporate Office, Sapota Park 1st Main Rd, 1st Cross Rd, Indiranagar, Bengaluru, Karnataka 560038