Information Technology Support Specialist

California Burrito; Bengaluru; On-site; INR 360,000 - 440,000; Full time

Job summary

A popular fast-casual restaurant chain in India is seeking a proactive IT Maintenance Executive to manage day-to-day IT support across its restaurants. The ideal candidate will have a diploma in IT Engineering and be responsible for installing, maintaining, and troubleshooting IT infrastructure including POS systems and printers. Strong problem-solving skills and willingness to travel are essential. The role offers a salary of up to 4 LPA depending on experience and requires availability during weekends.

Qualifications

• Experience in IT support across multiple locations.
• Proficient in installation and maintenance of IT systems.
• Good communication skills for coordination with teams.

Responsibilities

• Install, configure, and maintain POS systems and peripherals.
• Troubleshoot internet connectivity and Wi-Fi issues.
• Provide on-call support during weekends and peak hours.

Skills

Printers (thermal / billing)

Networking basics (routers, LAN, Wi-Fi)

Strong troubleshooting and problem-solving skills

Willingness to travel to store locations

Education

Diploma in IT Engineering

Job description

About the Position

Our company is growing rapidly and we are looking for a proactive IT Maintenance Executive to manage day‑to‑day IT support across all our restaurants. The role involves installation, maintenance, and troubleshooting of IT infrastructure such as POS systems, printers, internet connectivity, and landline phones. Availability during weekends is required.

The Ideal Candidate

• Self‑starter, ready to take on new challenges
• Understanding of IT systems
• High ownership levels
• Good communication skills to coordinate with internal teams and vendors

Roles/Responsibilities

• Store IT Support:
  • Install, configure, and maintain POS systems, billing software, and peripherals.
  • Handle installation, setup, and troubleshooting of printers.
  • Support SIM‑based landline phones and manage recharges, activations, and issues.
  • Troubleshoot internet connectivity, Wi‑Fi routers, and network‑related problems at stores.
  • Ensure smooth functioning of all IT hardware during store operating hours.
• Maintenance & Troubleshooting:
  • Diagnose and resolve hardware and software issues reported by store teams.
  • Coordinate with vendors, ISPs, POS providers, and telecom partners for issue resolution.
  • Perform preventive maintenance to minimize downtime.
  • Maintain backup devices and ensure quick replacements when required.
• Support & Coordination:
  • Provide on‑call/any desk support during weekends and peak hours if required.
  • Train store employees on basic troubleshooting and correct usage of IT equipment.
  • Maintain issue logs through Terotam and share regular status updates.
  • Assist during new store launches with IT setup and readiness.

Required skills

• Printers (thermal / billing)
• Networking basics (routers, LAN, Wi‑Fi)
• Strong troubleshooting and problem‑solving skills.
• Willingness to travel to store locations if required.

Diploma in IT Engineering.

Up to 4 LPA depending on experience.

About the Company

California Burrito is a Mexican fast‑casual restaurant chain with 125+ locations across India in Bangalore, NCR, Hyderabad, Chennai & Pune. We are also the owners of India’s first Hass avocado farm with >500 Hass avocado trees.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Restaurants and Retail