AGM - SME - IP/MPLS

Vodafone Idea Limited; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Vodafone Idea Limited seeks an experienced fault and incident management professional to lead quick restoration of P1/P2 outages across a multi-vendor IP network. You will drive problem and knowledge management, coordinate with vendors, and ensure SLA adherence.

The role requires 10+ years in telecom, ITIL v3 foundation, and strong routing/switching expertise. Expect shift-based work and tight coordination with stakeholders.

Qualifications

• Engineering degree in IT/telecom with ITIL V3 foundation.
• 10+ years in telecom, 5+ years in Incident/Fault Management in IP networks.
• Strong knowledge of routing/switching protocols (BGP, ISIS, OSPF, HSRP/VRRP).
• Experience with multi-vendor environments and incident handling.

Responsibilities

• Restore P1/P2 incidents quickly within SLA by applying workarounds.
• Drive Problem Management, Knowledge Management, and KEDB processes.
• Oversee vendor governance across Cisco, Nokia, Juniper, Ericsson, etc.
• Escalate issues timely and provide regular updates to stakeholders.

Skills

Incident Management

Fault Management

ITIL V3

Vendor Governance

Network Troubleshooting

Team Coordination

Communication Skills

Shift Management

Problem Solving

Education

B.E (Electronics & Telecommunication)

Post Graduate Diploma

Professional Degree in Information Technology

Tools

Cisco

Nokia

Juniper

Huawei

Arista

Ericsson

Job description

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Job Purpose

Fault management for Multivendor Multi technology IP network

Job Responsibilities

• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
• Responsible for driving the Problem Management, Knowledge Management and KEDB
• Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc
• Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
• Able to understand the overlying services Voice, Data and other services and their architecture
• Able to manage CEN, Core, NIBN ISP and CPE IP network
• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience Professional Qualifications

• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent
• Must have foundation qualification in ITIL V3
• Able to handle multiple outages at same time with coordination with relevant stakeholders
• Strong interpersonal & verbal communications with good written skills.
• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
• Able to take responsibility and motivate team members in difficult or stressful situations
• Should understand industry standard process and framework like ITIL & ISO.
• Should be able to improve and implement the current INM process
• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
• Always follow HSW rules

Must have technical / professional qualifications

• B.E (Electronics & Telecommunication)
• Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
• Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.
• Should have strong knowledge of IP Network Architecture with services
• Excellent Communication and Coordination skills, confident and structured when dealing with conflict
• Experience in managing major incidents with good understanding of business and service impact.
• Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills
• Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services
• Ability to work independently with a significant attention to detail & Ability to work under pressure.
• Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,
• Good problem solving techniques and Customer focused
• IP Network Availability > 99.90 %
• MTTR for critical incidents (P1/P2) < 45 min & incidents (P1 till P5) < 110 min

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership