Manager Insurance Operations

Virtual Binz; Udaipur District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Virtual Binz in India seeks an experienced Manager – Insurance Operations to lead US Insurance Back Office operations within a BPO environment. You will manage daily operations, drive process excellence, ensure SLA compliance, and lead high-performing teams while upholding quality, productivity, and regulatory standards.

Experience in US Insurance Back Office processes is mandatory, with 5–7 years in operations leadership and 3–5 years managing teams.

Qualifications

• 5–7 years of experience in US Insurance Back Office Operations within a BPO/KPO environment.
• Minimum 3–5 years of experience managing teams in an operations leadership role.
• Experience handling US insurance processes is mandatory.
• Experience in Life, Health, Property & Casualty (P&C), Policy Administration, Underwriting Support, or Claims Processing is preferred.

Responsibilities

• Manage end-to-end US Insurance Back Office operations across Life, Health, Property & Casualty (P&C), or Claims processes.
• Lead, mentor, and develop Team Leaders and Operations Associates to achieve business objectives.
• Analyze operational data and implement process improvements to enhance efficiency and reduce costs.
• Collaborate with clients and internal stakeholders to resolve operational issues and improve service delivery.
• Conduct regular performance reviews, coaching sessions, and talent development initiatives.
• Ensure compliance with US insurance regulations, company policies, and client-specific guidelines.
• Manage workforce planning, capacity utilization, and resource allocation.
• Handle escalations and ensure timely resolution of customer and client concerns.
• Support transitions, process migrations, and implementation of new business.
• Drive operational excellence through KPI monitoring, quality management, and continuous process improvement.

Skills

US Insurance Back Office

Team Leadership

Process Improvement

Regulatory Compliance

Data Analysis

Job description

Job Description:

JobSummary

We areseeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPOenvironment. The ideal candidate will be responsible for managing dailyoperations, driving process excellence, ensuring SLA compliance, improvingcustomer satisfaction, and leading high-performing teams while maintainingquality, productivity, and regulatory standards. Experience in US InsuranceBack Office processes is mandatory.

Requirements

KeyResponsibilities

• Manage end-to-end USInsurance Back Office operations across Life, Health, Property &Casualty (P&C), or Claims processes.
• Lead, mentor, and develop TeamLeaders and Operations Associates to achieve business objectives.
• Analyze operational data andimplement process improvements to enhance efficiency and reduce costs.
• Collaborate with clients andinternal stakeholders to resolve operational issues and improve servicedelivery.
• Conduct regular performancereviews, coaching sessions, and talent development initiatives.
• Ensure compliance with USinsurance regulations, company policies, and client-specific guidelines.
• Manage workforce planning,capacity utilization, and resource allocation.
• Handle escalations and ensuretimely resolution of customer and client concerns.
• Support transitions, processmigrations, and implementation of new business.
• Drive operational excellencethrough KPI monitoring, quality management, and continuous processimprovement.

Experience

• 5–7 years of experience in USInsurance Back Office Operations within a BPO/KPO environment.
• Minimum 3–5 years of experiencemanaging teams in an operations leadership role.
• Experience handling US insuranceprocesses is mandatory.
• Experience in Life, Health,Property & Casualty (P&C), Policy Administration, UnderwritingSupport, or Claims Processing is preferred.

Requirements: