Operations Manager(P&C Claims)

Selections HR Services Private Limited; India; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Selections HR Services Private Limited is seeking an experienced P&C Claims Senior Manager in India to oversee end-to-end claims operations, including FNOL, investigation, and settlement. The role requires 15+ years in P&C/general insurance claims, strong team leadership, and client management skills. You will ensure operational efficiency, compliance with regulations, and high-quality claims delivery while managing relationships with key clients and stakeholders. The position focuses on driving process improvements and supporting transformation initiatives.

Qualifications

• 15+ years of experience in P&C / General Insurance claims.
• Strong experience in end-to-end claims processing.
• Proven team leadership and people management skills.
• Strong client and stakeholder management experience.
• Good understanding of insurance policies, coverage, and claims adjudication.

Responsibilities

• Oversee P&C claims lifecycle from FNOL to settlement and closure.
• Handle complex claims, ensuring accurate assessment and resolution.
• Lead and manage large teams of claims professionals.
• Ensure SLA adherence, quality, and operational efficiency.
• Manage client relationships and act as escalation point for critical issues.
• Coordinate with underwriting, finance, legal, and vendors.
• Ensure compliance with regulations and audit requirements.
• Monitor key KPIs such as turnaround time and accuracy.
• Drive process improvements and support transformation initiatives.

Skills

End-to-end claims processing

Team leadership

Client management

Insurance policies understanding

Job description

We are looking for an experienced P&C Claims Senior Manager to manage end-to-end claims operations, including FNOL, investigation, adjudication, settlement, and closure. The role involves leading large teams, managing key clients and stakeholders, and ensuring operational efficiency, compliance, and high-quality claims delivery.

Key Responsibilities

Oversee end-to-end P&C claims lifecycle from FNOL to settlement and closure

Handle complex and high-value claims, ensuring accurate assessment and resolution

Lead and manage large teams, including managers and claims professionals

Ensure SLA adherence, quality, and operational efficiency

Manage client relationships and act as escalation point for critical issues

Coordinate with underwriting, finance, legal, and external vendors

Ensure compliance with insurance regulations and internal audit requirements

Monitor key KPIs such as turnaround time, accuracy, and claims leakage

Drive process improvements and support automation/transformation initiatives

Required Skills

15+ years of experience in P&C / General Insurance claims

Strong experience in end-to-end claims processing

Proven team leadership and people management skills

Strong client and stakeholder management experience

Good understanding of insurance policies, coverage, and claims adjudication