Manager Inside Sales Support - Los Angeles

vacancy global pro; India; On-site; INR 8,612,000 - 12,440,000; Full time

Job summary

reputed company is seeking a Manager of Inside Sales Support to lead the teams delivering both transactional and relationship-driven support to Sales Representatives serving managed accounts. The role coordinates with Stores, Vendors, Merchants, and Supply Chain to quote, process orders, and fulfill post-sales activities, strengthening customer loyalty and sales.

You will build high-performing teams, drive cross-functional collaboration, and seek continuous improvements.

Qualifications

• Experience in managing sales support teams.
• Ability to analyze operational metrics and drive improvements.
• Legal eligibility to work and 18+ years old.

Responsibilities

• Lead Inside Sales Support teams and provide transactional and relationship-driven support to Sales Representatives.
• Collaborate with market-specific sales teams to improve service delivery and sales.
• Set goals and measures, coach, and develop associates to achieve targets.
• Solicit feedback and analyze performance data to identify improvements.

Skills

People management

Data-driven decision making

Leadership

Communication

Education

Experience in business, management, or related field

Job description

With a career at reputed company, you can be yourself and also be part of something bigger.

This Manager's territory will consist of the Greater Los Angeles Market & Las Vegas, NV

Position Purpose

The Manager of Inside Sales Support leads the Inside Sales Support teams that reputed company both transactional and relationship-driven support to reputed company Sales Representatives serving managed account customers. reputed company is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales reputed company.

This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales reputed company. The position ensures a customer-reputed company sales reputed company, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and reputed company development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and reputed company operational reputed company.

reputed company in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial reputed company, combined with the ability to communicate effectively and foster collaboration with reputed company partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales reputed company.

Key Responsibilities

• 30% - Customer Service Communicate effectively and reputed company reputed company support, guidance, and reputed company for both reputed company customer escalations, driving reputed company-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to reputed company actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with reputed company customers.
• 30% - Ensures Accountability Identify and address performance deficiencies at reputed company reputed company. reputed company and execute performance improvement plans, training, and coaching strategies that reputed company exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and reputed company development of teams.
• 30% - Leadership & Management- Establish reputed company goals, reputed company measures, and priorities reputed company with company objectives. Drives sales performance by embedding a results-oriented reputed company, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales reputed company. reputed company strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at reputed company reputed company. reputed company and motivate teams, fostering a reputed company, high-performance sales culture that prioritizes reputed company, customer experience, and operational reputed company.Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.
• 10% - Plans & Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity

Reports

This Position typically Reports to Director Inside Sales Support

This position has 5+ reputed company Reports

Travel Requirements

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions there may be a need to reputed company or reputed company reputed company articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the reputed company
• Experience in managing sales support teams
• reputed company ability to reputed company operational metrics and process improvements
• Minimum Education not specified; typically requires relevant experience and/or education in business, management, or reputed company field