Customer Service Representative

Gruppo SKF; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SKF is seeking a Customer Service Representative in Pune to drive customer satisfaction by engaging with customers and distributors, managing orders, and coordinating with supply chain to ensure timely delivery. The role emphasizes accuracy in MIS reporting and master data upkeep.

The candidate should have 5–8 years in customer service or related fields, a bachelor’s degree, and strong communication skills to interact with internal and external stakeholders across processes.

Qualifications

• Experience in customer service, sales or supply chain environments.
• Strong knowledge of orders, contracts and sales transactions.

Responsibilities

• Engage with customers and distributors to ensure customer satisfaction.
• Generate MIS reports weekly and monthly, and provide inputs for reporting.
• Manage customer orders and distributor queries as per system contracts.
• Oversee order management and on-time delivery with the supply chain planner.
• Support account managers to achieve monthly, quarterly and yearly targets.
• Create/update customer and product master data in the system.
• Implement customer/distributor engagement initiatives from CS perspective.

Skills

Commercial terms & contracts

Forecasting & planning

Customer complaint resolution

Verbal & written communication

Accountability for key customers

Education

Bachelor's degree

Job description

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Customer Service Representative

Requisition ID: 25262

Job Category: Sales & Customer Service

Contract type: Permanent

Location:
Pune, IN

About SKF

SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company’s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.

At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Customer Service Representative

Role Type: Individual Contribution

Job Responsibilities

To ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.

Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.

Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.

Ensure efficient order management through designed tool.

Monitor the progress and ensure complete execution of the order till delivery to customer.

Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.

Support Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.

Create and update Customer & Product master in the system.

Implement various customer and distributor engagement initiatives from CS point of view.

Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.

Hands-on to use multiple platforms for efficiency.

Identify and implement process improvements.

Skill Set

Knowledge of commercial terms, taxes, contracts, orders and sales transactions.

Knowledge in material management forecasting, scheduling, planning and execution

Experience in solving customer complaints, complex situations,

Excellent verbal and written communication skills

Accountability for own set of customers and business

KPIs

TAT - Customer Response Time

Order Processing Time

Complaint Management (SER & DER)

Education & Experience

Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain

Candidates must have a bachelor’s degree. from a recognized university.

Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.

Knowledge of Supply and Demand chain planning.

Warehouse and Transportation procedures

Basic finance knowledge

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.