Manager I, Operations, ROC, Manager I,ROC,RSOB

Amazon.com; Hyderabad; On-site; INR 50,000 - 75,000; Full time

Job summary

Amazon Inc. Relay Operations Center (ROC) is seeking a shift-focused professional to manage teams, drive performance, and escalate issues in the Transportation Execution network.

The role involves data-driven decision making, collaboration with carriers, vendors, and internal teams, and extraction of insights from multiple databases using Excel, Access, and SQL. Flexibility to work nights and weekends is required.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and owning change management.
• Developing and referring to performance metrics to drive team performance and business results.
• Identifying business impact of trends and making data-backed decisions; become SME of the process when engaged.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Escalating problems or variances in information to relevant owners and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting and analysis as needed.
• Serving as escalation point for transportation specialists.
• Owning process/business level reports/actions and driving compliance.
• Performing ad-hoc reporting and analysis as required.

Skills

Performance management

Data analysis

Change management

Education

Bachelor's degree or equivalent / 2+ years Amazon experience

Tools

Excel

Access

SQL

Job description

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. This is Work from Office position
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions. Able to learn and become a SME of the process (where engaged)
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance..
• Perform Ad-hoc reporting and analysis as per requirement.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.