Manager, IN Inbound NOC, ROW Inbound NOC (Fulfillment & Operations)

Amazon Inc.; Hyderabad; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

Amazon Inc. is seeking an experienced Manager to coordinate and lead IN Inbound NOC scheduling and frontline workstreams. The role emphasizes hands-on data usage to measure business areas, drive efficiencies, and influence decisions across multiple partner teams.

The candidate should have strong analytical skills, expert Excel abilities, and excellent communication to support operations and improve program performance. Shifts may vary to cover ROW geos.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional work with tech and non-tech teams.
• Advanced Excel and SQL skills required.

Responsibilities

• Coordinate IN Inbound NOC - Scheduling and frontline workstreams.
• Lead data-driven improvements across reporting tools and processes.
• Collaborate with multiple stakeholders to drive program performance.
• Manage planning and execution of team goals and metrics.
• Communicate complex analytical results clearly to stakeholders.

Skills

Advanced Excel

SQL

Project management

Data analysis

Tools

Excel (Pivot Tables)

SQL tools

Job description

ROW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is "To be the world's most internal and external customer centric Centralized Operations and BI-tech partner for Field Operations". We aspire to achieve this through our mission - "ROW (Rest of World) Inbound (ROW IB) aims to improve reliability, cost-to-serve and operator/vendor experience through standardization, programmatic interventions, exception management and automations across First Mile network."

Responsibilities: We are looking for an experienced Manager to coordinate and lead IN Inbound NOC - Scheduling and front line workstreams (operations and programs). We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. They will work with stakeholders from multiple partner team to manage last mile support function & improve program performance.

• The manager may be expected to operate in different shift structures (for instance - 4 PM to 2 AM or 1 PM to 10 PM) to cater to multiple ROW geos.
• The manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams.
• The manager will work with stakeholders to drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
• This position also manages the planning and execution of the team's goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.
• The successful candidate must have very strong analytical skills and expert in excel.
• They will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving and document writing abilities.
• They will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.
• They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.