Manager - HRSS (Indigo Airlines - Gurgaon/5 days WFO)

IndiGo; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

IndiGo is seeking a dynamic Manager - HR Shared Services to lead end-to-end HR operations and employee lifecycle management with a focus on data governance and process excellence.

You will drive automation, governance, and stakeholder collaboration across HRSS, Talent Acquisition, Payroll, and Finance in a fast-paced aviation environment.

The role requires 8–10 years of HR experience, strong people leadership, and hands-on SAP SuccessFactors expertise.

Qualifications

• MBA / PGDM in Human Resources preferred.
• Graduate from a recognized university.

Responsibilities

• End-to-end HR operations and employee lifecycle management.
• Onboarding, data management, confirmations/transfers, promotions, redesignations, queries, exit and settlements.
• Adherence to SLAs, controls and compliance.
• Drive standardization, governance and continuous improvement.
• Partner with Talent Acquisition for high-volume hiring.
• Manage SAP SuccessFactors transactions and employee records.
• Prepare HR dashboards, MIS and analytics for leadership.
• Lead HR Shared Services team with performance reviews and coaching.
• Stakeholder management across HRBP, Payroll, Finance and business leaders.

Skills

HR Operations

Employee Lifecycle

Data Analytics

MS Excel

PowerPoint

Stakeholder Management

Team Leadership

Education

MBA / PGDM in HR

Graduate from a recognized university

Tools

SAP SuccessFactors

ServiceNow

Job description

About the Role

We are seeking a dynamic and result-oriented Manager - HR Shared Services to lead and manage end-to-end HR operations while ensuring seamless delivery of employee lifecycle processes. The role requires strong expertise in HR operations, recruitment support, employee lifecycle management, data governance, stakeholder management, and team leadership. The incumbent will play a key role in driving operational excellence, process compliance, automation initiatives, and employee experience across the organization.

The role aligns with HRSS functions involving employee lifecycle management, SuccessFactors administration, process governance, and service delivery excellence.

Key Responsibilities

HR Operations & Employee Lifecycle

• Manage end-to-end Employee Lifecycle processes including:
  • Hiring & Onboarding
  • Employee Data Management
  • Confirmation & Transfers
  • Promotions & Redesignations
  • Employee Queries & Service Requests
  • Exit Management & Full & Final Settlement
• Ensure adherence to defined SLAs, controls, and compliance requirements.
• Drive process standardization, governance, and continuous improvement initiatives.

Recruitment & Hiring Support

• Partner with Talent Acquisition teams for high-volume hiring requirements.
• Monitor onboarding timelines and candidate experience.
• Ensure seamless transition from candidate to employee lifecycle.

SuccessFactors & HR Systems

• Manage SAP SuccessFactors transactions and employee records.
• Ensure data accuracy, integrity, and timely updates across HR systems.
• Collaborate with Digital and HR Technology teams for system enhancements and automation initiatives.

Data Management & Reporting

• Maintain accurate HR master data and employee records.
• Prepare HR dashboards, MIS reports, and analytics for leadership reviews.
• Identify data trends and drive corrective actions for process improvement.
• Ensure strong governance around HR data quality and reporting accuracy.

Team Leadership (Mandatory)

• Lead and develop a team of HR Shared Services professionals.
• Drive productivity, quality, and service excellence.
• Conduct performance reviews, coaching, and capability-building initiatives.

Stakeholder Management

• Partner closely with HR Business Partners, Talent Acquisition, Payroll, Finance, Compliance, and Business Leaders.
• Act as the primary escalation point for critical HR operational matters.
• Build strong working relationships across functions and geographies.

Process Excellence & Automation

• Drive digitization, automation, and process simplification initiatives.
• Participate in audits, UAT activities, SOP reviews, and policy implementation.
• Identify opportunities to improve employee experience and operational efficiency.

Desired Candidate Profile

Qualification

• MBA / PGDM in Human Resources preferred.
• Graduate from a recognized university.

Experience

• Minimum 8 to 10 years or Above of relevant HR experience
• Minimum 4 to 5 years in HR Shared Services / HR Operations leadership role.
• Experience in managing high-volume HR transactions and employee lifecycle processes.

Technical Skills

• Hands-on experience with SAP SuccessFactors.
• Strong knowledge of HR Operations and Employee Lifecycle Management.
• Expertise in HR MIS, reporting, and data analytics.
• Advanced proficiency in MS Excel and PowerPoint.
• Knowledge of ServiceNow and HR automation tools will be an added advantage.

Behavioral Competencies

• Strong people management skills.
• Excellent stakeholder management and influencing ability.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage high transaction volumes.
• Customer-centric mindset with strong service orientation.
• Excellent communication and presentation skills.
• High level of ownership, accountability, and attention to detail.

Success Measures

• SLA adherence and process compliance.
• Accuracy of HR data and system transactions.
• Employee and stakeholder satisfaction.
• Reduction in operational errors and escalations.
• Successful delivery of automation and process improvement initiatives.
• Team productivity and capability development.

Preferred Industry

• Aviation, Shared Services, ITES, BPO, Retail, Hospitality, or other high-volume operational environments.

Experience Required: 8 to 10 Years or Above

Employment Type: Full-Time

Function: HR Shared Services / HR Operations / Employee Lifecycle Management

This role is ideal for an HR professional who thrives in a fast-paced environment, demonstrates strong ownership, and can effectively manage large-scale HR operations while driving a superior employee experience.