Manager-HRO Specialist (Australian payroll)

Genpact Ltd.; Dadri; Sur place; INR 8 563 000 - 12 369 000; Plein temps

Résumé du poste

Genpact Ltd. is seeking an experienced Payroll Lead to manage end-to-end payroll for Australia and New Zealand, ensuring accurate, timely payments and compliance with Fair Work, NES, Modern Awards, PAYG, STP and related regulations.

You will lead a 8–10+ person payroll team, drive process improvements, govern data integrity, and partner with HR, Finance, and IT to support transformation initiatives.

Qualifications

• Bachelor’s degree in accounting, finance, HR, or related field.
• 5–8 years of Australia and New Zealand payroll experience.
• 2–3 years in a supervisory or leadership role.
• Strong knowledge of Australian payroll legislation and NZ requirements.
• Experience with HRIS and payroll systems (SuccessFactors, UKG Pro, SAP).

Responsabilités

• Manage end-to-end payroll operations for Australia and New Zealand, ensuring accurate wage calculations, payments, and deductions.
• Oversee payroll schedules, deadlines, and end-to-end termination processing.
• Administer employee leave entitlements and related payouts.
• Lead day-to-day operations, handle stakeholder interactions, and manage escalations.
• Maintain compliance with payroll legislation across AU/NZ and support audits.

Connaissances

Payroll management

Team leadership

Regulatory compliance

Excel & data analysis

Stakeholder management

Formation

Bachelor's degree in accounting, finance, HR, or related field

Outils

SuccessFactors

UKG Pro

SAP

Excel

Description du poste

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

AI Gigafactory | Intelligent Agentic Systems at Scale | Genpact

Genpact’s AI Gigafactory enables clients to develop, deploy, and scale innovative AI systems, leveraging advanced technology and deep industry expertise.

Role Purpose

This role supports the payroll function for the client's Australia and New Zealand workforce, delivering accurate, timely, compliant pay across every cycle. You process the day-to-day payroll, keep transactions in line with AU and NZ legislation, and resolve team-member queries within SLA. You also help identify improvements, contribute to system changes and UAT, and protect data integrity across the payroll systems. It exists because dependable, compliant pay at high volume needs analysts who get the detail right on every run and keep the team-member experience smooth.

Key Responsibilities

Payroll Operations & Delivery

• Manage end-to-end payroll operations for all employees across Australia and New Zealand, ensuring accurate, timely wage calculations, payments, and deductions, including all statutory and regulatory components.
• Oversee payroll schedules to hit deadlines consistently, and manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.
• Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.
• Lead day-to-day operational delivery with efficient query management and timely resolution, and support the team on challenging stakeholder interactions and high-priority escalations to other service lines.

Compliance, Governance & Audit

• Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.
• Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.
• Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalization, Superannuation Guarantee and Super Stream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.
• Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations) and validate employee and contractor classifications to mitigate misclassification risk.
• Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and pay slips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.
• Identify and drive compliance measures to minimize risk, and stay abreast of internal policy and external legislation, so the advice payroll provides is accurate.

Leadership & Team Oversight

• Lead, mentor, and develop a team of payroll officers and analysts (8–10+), building a culture of accountability, service excellence, and continuous improvement.
• Set SLAs, KPIs, and quality benchmarks; monitor data, performance, and escalations; and coach the team on metrics, managing performance where needed.
• Liaise with Quality Coaches on quality‑assurance monitoring for consistent performance feedback and give new team members a strong onboarding experience.
• Manage cyclical performance reporting, internal and external, with continuous‑improvement plans, and support the team on their goals and capability.

Systems, Process & Data Integrity

• Manage payroll systems and software, ensuring data integrity and security across all systems and processes.
• Drive automation, streamlining, and best practice to improve efficiency, and collaborate with client IT and HRIS teams on system upgrades and integrations.

Stakeholder Collaboration & Employee Support

• Address employee payroll queries promptly and communicate pay policies and procedures clearly.
• Partner with HR on compensation, benefits, and employee‑relations matters, work with Finance to reconcile payroll accounts and support budgeting and forecasting and provide payroll insights and reports to senior leadership.
• Collaborate with other Service Leads on day-to-day requirements and future improvements or projects.

Strategic Initiatives

• Develop payroll policies and procedures aligned with organizational goals, and lead projects across payroll transformation, mergers and acquisitions, or expansion.
• Keep employees satisfied through transparent, responsive payroll operations.

Qualifications – Minimum Requirements

• Bachelor's degree in accounting, finance, HR, or related field.
• 5–8 years of Australia and New Zealand payroll experience, including leading complex, high-volume payroll, with at least 2–3 years in a supervisory or leadership role.
• Strong working knowledge of Australian payroll legislation – Fair Work, Modern Awards, NES, PAYG, STP, Superannuation, Payroll Tax – and New Zealand legislation and the relevant Enterprise Agreements.
• Demonstrated experience managing payroll compliance in a complex, multi-state Australian environment, with a proven ability to interpret legislation and implement the resulting process changes.
• Experience with HRIS and payroll systems (SuccessFactors, UKG Pro, and SAP as an advantage), and knowledge of Excel macros and Google Sheets for calculations.
• Strong analytical, audit, risk management, and stakeholder‑management skills, with a focus on compliance, governance, and continuous improvement.
• Excellent organizational and communication skills.

Preferred Qualifications

• Experience leading change as a people leader.
• Experience running payroll transformation, M&A integration, or expansion projects.

Key Skills & Attributes

• Confidentiality and a strong risk lens for data privacy and compliance.
• High attention to detail and accuracy in payroll calculations and compliance.
• People's leadership – coaching, clear feedback, and performance management, especially through change.
• Strategic thinking that aligns payroll with business goals, with sound judgment and problem-solving.
• Strong influencing, stakeholder engagement, and collaboration, plus resilience and solid organization and time management.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.