Manager Health

Smile Foundation; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Smile Foundation in Delhi is seeking a Manager for the Health vertical. You will oversee healthcare operations, ensuring effective delivery of services to marginalized communities and managing administrative tasks.

The ideal candidate holds a Master’s degree in public health with at least 5 years of experience in healthcare program management. This role offers a chance to impact lives while leading a dedicated team.

Qualifications

• At least 5 years of experience in healthcare program management, preferably in a non-profit or NGO setting.
• Should be willing to travel and flexible to work on weekends when required.

Responsibilities

• Oversee healthcare operations and manage medical teams.
• Implement and maintain an online Management Information System.
• Collaborate with the healthcare team to ensure quality healthcare delivery.

Skills

Healthcare program management

Communication

Planning and organizing

Decision-making

Attention to detail

Education

Master’s degree in public health or a related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Online communication platforms (Zoom, Microsoft Teams)

Job description

About Smile Foundation

Smile Foundation works for the welfare of underprivileged children and their families through intensive programmes focused on education, healthcare, skilling and women empowerment and empowering grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organisation impacting lives of over 1.5 million underprivileged children and their families with project presence in 25 states across India, 10 offices in strategic locations and over 650 employees.

Position

Manager – Health

Functional Area: Programmes

Location: Delhi

Experience required: 5 – 8 years

Summary of Role

As the Manager for the Health vertical, you will be responsible for overseeing the healthcare operations, managing the ground (medical and paramedical teams, ensuring the effective delivery of healthcare services to marginalized communities, financial management, MIS & PMS maintenance and handling administrative tasks related to fitness certificates and road tax compliance.

Key Role & Responsibilities

• Ensure the effective execution of all approved projects, adhering to timelines and objectives.


• Implement and maintain an online Management Information System (MIS) access assigned Smile on Wheels (SOW) projects for seamless data management.


• Regular updating MIS & PMS.


• Directly engage with beneficiaries to oversee health programs, ensuring the delivery of quality healthcare services.


• Collaborate with the healthcare team to guarantee the timely submission of project reports, maintaining transparency and accountability.


• Ensure the timely re‑registration and renewal of fitness certificates for Smile on Wheels (SOW) vehicles, including fitness, registration, and re‑registration.


• Oversee and manage the timely submission of road tax for all program vehicles, ensuring full compliance with regulations.


• Initiate and lead awareness programs to educate communities on healthcare and related issues.


• Recruit and manage ground teams (excluding Program Coordinators), focusing on retention and team member induction and orientation.


• Liaise and network with government authorities, ensuring their participation in health.


• Analyze monthly GPS data to track the movement of Smile on Wheels (SOWs) at the ground level and generate detailed monthly reports for feedback and decision‑making.


• Conduct monitoring visits to program locations to assess implementation and provide necessary guidance.


• Encourage Program Coordinators to engage local media for support and coordinate with the communication team.


• Facilitate the training of frontline workers to enhance their skills and knowledge.


• Monitor and track progress against set targets and schedules, ensuring timely completion of work.


• Live stream project dashboards to provide real‑time updates on project progress.

Education, Skills and Experience

• Master’s degree in public health or a related field such as health administration or health management.


• At least 5 years of experience in healthcare program management, preferably in a non‑profit or NGO setting.


• In‑depth knowledge of Microsoft Office packages (Excel, Word, PowerPoint, etc.) and online communication platforms (Zoom, Microsoft Teams).


• Should be willing to travel and flexible to work on weekends when required.

Competencies

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups to engage the audience and help them understand and retain the message.


• Planning and organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.


• Formal presentation: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.


• Decision‑making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.


• Attention to detail: Pays close attention to information that is overlooked or taken for granted by others; scrutinises how things go together and ensures components are aligned and appropriately interrelated.


• Time management: Recognises that time is a resource to be carefully allocated according to priorities that may be constantly changing.


• Contributes to team performance: Is an engaged and integral member of a group, recognising the need for collaboration, empathy, consensual decision‑making and respect for others.