Manager, Global Retirement Delivery & TR Administration Excellence

Hindustan Coca Cola Beverages (HCCB); Gurugram District; Sur place; INR 8 571 000 - 14 286 000; Plein temps

Résumé du poste

Hindustan Coca Cola Beverages (HCCB) is seeking a cross-functional professional to support Global Retirement Delivery and Total Rewards Administration, focusing on accurate benefits delivery, governance, and continuous improvement. The role collaborates with Payroll, HR Tech, Procurement and external providers across Taguig, Philippines and Gurugram, India.

Key responsibilities include ensuring plan compliance, resolving complex retirement delivery issues, establishing service standards, and

Qualifications

• 5+ years of experience in Total Rewards, benefits or retirement operations, implementation, governance or service delivery.
• Strong knowledge of benefits administration, with solid knowledge of retirement plan principles and practices.
• Understanding of plan provisions, operational controls and relevant legal and regulatory requirements.
• Experience in quality assurance, testing, process improvement, vendor governance and service-performance management.
• Strong analytical, problem-solving, communication and stakeholder-management skills, with close attention to detail.
• Proficiency in Microsoft Excel and other data-analysis or reporting tools.
• Ability to work effectively across functions, regions and external providers in a fast-paced global environment.

Responsabilités

• Partner across Global Retirement Delivery and Total Rewards Administration to ensure consistent, accurate and timely benefits delivery.
• Support administration across the broader benefits portfolio, with primary responsibility and subject-matter focus on global retirement programs.
• Ensure benefits and retirement processes meet plan requirements, customer needs, applicable legislation and internal standards.
• Act as an escalation point for complex retirement delivery issues and support the resolution of broader benefits administration issues.
• Define and maintain practical service standards, procedures, controls and documentation that support consistent delivery across regions.
• Perform quality reviews, process assessments and testing to confirm that processes, system changes and controls operate as intended.
• Identify delivery risks and recurring issues, conduct root-cause analysis and coordinate corrective actions.
• Drive improvements that simplify processes, strengthen controls and enhance employee and stakeholder experience.
• Support retirement governance activities, audits, recurring processes, plan communications and implementation of program changes.
• Participate in provider governance, service reviews, contract renewals and information sessions.
• Maintain clear ownership and accountability across processes through governance and RACI frameworks.
• Provide data-driven insights and recommendations to Total Rewards and delivery leadership.

Connaissances

Analytical

Problem solving

Communication

Stakeholder management

Attention to detail

Formation

Bachelor's degree or equivalent

Outils

Microsoft Excel

Data analysis tools

Description du poste

Job Summary

The cross-functional role supports Global Retirement Delivery with a significant focus on Total Rewards Administration Excellence across the broader benefits portfolio. The role is responsible for accurate and compliant administration, delivery quality, governance, vendor performance and continuous improvement. The successful candidate will work closely with Total Rewards teams, Operating Units, Payroll, HR Technology, Procurement, HR, Employee Relations, Communications and external providers.

Location

Primary Location: Taguig, Philippines

Secondary Locations: Bangkok, Thailand; Gurugram, India

Role Type

Individual Contributor

What You ll Do for Us

• Partner across Global Retirement Delivery and Total Rewards Administration to ensure consistent, accurate and timely benefits delivery.
• Support administration across the broader benefits portfolio, with primary responsibility and subject-matter focus on global retirement programs.
• Ensure benefits and retirement processes meet plan requirements, customer needs, applicable legislation and internal standards.
• Act as an escalation point for complex retirement delivery issues and support the resolution of broader benefits administration issues.
• Define and maintain practical service standards, procedures, controls and documentation that support consistent delivery across regions.
• Perform quality reviews, process assessments and testing to confirm that processes, system changes and controls operate as intended.
• Identify delivery risks and recurring issues, conduct root-cause analysis and coordinate corrective actions.
• Drive improvements that simplify processes, strengthen controls and enhance employee and stakeholder experience.
• Support retirement governance activities, audits, recurring processes, plan communications and implementation of program changes.
• Participate in provider governance, service reviews, contract renewals and information sessions.
• Maintain clear ownership and accountability across processes through governance and RACI frameworks.
• Provide data-driven insights and recommendations to Total Rewards and delivery leadership.

Qualifications Requirements

• Bachelors degree or equivalent experience
• 5+ years of experience in Total Rewards, benefits or retirement operations, implementation, governance or service delivery.
• Strong knowledge of benefits administration, with solid knowledge of retirement plan principles and practices.
• Understanding of plan provisions, operational controls and relevant legal and regulatory requirements.
• Experience in quality assurance, testing, process improvement, vendor governance and service-performance management.
• Strong analytical, problem-solving, communication and stakeholder-management skills, with close attention to detail.
• Proficiency in Microsoft Excel and other data-analysis or reporting tools.
• Ability to work effectively across functions, regions and external providers in a fast-paced global environment.

Growth Behavior

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work.
• Performance Driven Accountable: Has high-performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
• Collaborate with the System, Customers and Key Stakeholders
• Develops Self and Others: Develop self and support others development to achieve their full potential.
• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

What We Can Do For You

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership Development process.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.

Skills

• Location(s): Philippines
• City/Cities: Taguig
• Travel Required: 0%-25%
• Relocation Provided: No