Global Benefits Co-ordinator

Lloyd's Register; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Lloyd’s Register in Mumbai, India, is seeking a detail-oriented benefits professional to support colleagues across about 68 countries. You will join the Reward team to coordinate global benefits, investigate queries, and transform complex information into clear guidance that enhances the employee experience.

This full-time role involves supporting HR Services, coordinating with Payroll and providers, producing reports, maintaining guides, and contributing to global mobility and wellbeing

Qualifications

• Experience in benefits, HR or reward administration.
• Ability to investigate issues and validate information.
• Strong organisational skills and attention to detail.
• Advanced Excel with pivot tables and data validation.
• Clear written and verbal communication.

Responsibilities

• Provide second-line benefits support to HR Services, coordinating with Payroll and providers.
• Coordinate administration of global benefits across medical, life, pension and voluntary benefits.
• Produce reports, validate invoices and monitor participation and costs.
• Create and maintain benefits guides, FAQs, intranet content and communications.
• Maintain accurate records and documented processes, support audit and privacy requirements.
• Contribute to global benefits projects, provider implementations and wellbeing initiatives.
• Support the coordination of immigration and relocation activities with Global Mobility Specialist and external providers.
• Build effective relationships with colleagues, providers and stakeholders across ~68 countries.

Skills

Benefits administration

HR experience

Excel skills

Communication skills

Tools

SuccessFactors

Job description

Job Description:

Lloyd’s Register

Location: Mumbai, India

What We’re Looking For

We're looking for a detail-oriented and self-motivated benefits professional to help deliver benefits that support colleagues across approximately 68 countries. Working within the Reward team, you'll bring together people, information and external providers to ensure benefits are administered effectively and consistently. Beyond day-to-day coordination, you'll investigate queries, identify discrepancies, ask thoughtful questions and help transform complex information into clear, practical guidance that enhances the employee experience.

What We Offer You

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes.

A full-time permanent role

The role

• Provide second-line benefits support to HR Services, investigating queries and coordinating solutions with Payroll, benefit providers and other stakeholders.
• Coordinate the administration of global benefits programmes, including renewals, provider information and key deadlines across medical, life insurance, disability, pension and voluntary benefits.
• Produce reports, validate invoices and monitor participation, utilisation and costs, identifying trends, gaps and inconsistencies.
• Create and maintain benefits guides, FAQs, intranet content and communications that help colleagues understand and make the most of their benefits.
• Maintain accurate records and documented processes, support audit and privacy requirements, and identify opportunities to improve efficiency and service delivery.
• Contribute to global benefits projects, provider implementations and wellbeing initiatives that enhance the colleague experience.
• Support the coordination of immigration and relocation activities in partnership with the Global Mobility Specialist and external providers.
• Build effective relationships with colleagues, providers and stakeholders to ensure a smooth and positive benefits experience across approximately 68 countries.

What You Bring

• Experience in benefits, HR or reward administration, or a related function.
• A questioning and methodical approach, with the ability to investigate issues, validate information and know when to seek advice or elevate.
• Solid organisational skills and attention to detail, with the ability to manage competing priorities while maintaining accuracy.
• Advanced Excel skills, including pivot tables, lookup functions, data validation and reporting.
• Solid written and verbal communication skills, with the ability to explain complex information clearly and produce professional documentation and presentations.
• A collaborative, service-focused approach, handling queries and building effective relationships with colleagues and external providers.

Nice to have

• Experience with international benefits, insurance, SuccessFactors, third-party providers or Global Mobility.

You Are Someone Who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone