Manager - Facility

Cushman & Wakefield; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield is seeking a Manager - Facility to oversee Teleperformance sites in Mumbai, delivering high-quality facilities management aligned with SLAs and KPIs. You will liaise with client representatives, train and guide staff, and ensure adherence to working hours, attendance, and safety standards on site.

You will also handle KPI measurement, budgeting, vendor coordination, and continuous service improvements while maintaining strong client relationships and ensuring timely invoicing

Responsibilities

• Liaise with client representatives regarding matters beyond delegated authority.
• Provide training, management and guidance to directly employed staff under supervision.
• Ensure the team adheres to working hours and attendance per agreement.
• Measure KPIs monthly and prepare Monthly/Quarterly/ Half-yearly management reports.
• Develop and maintain excellent client relationships on site and support teamwork.
• Maintain and improve service quality and standards.
• Identify client needs and expectations; ensure client satisfaction.
• Handle feedback and complaints professionally.
• Maintain accounting, systems, and processes with accurate, timely data.
• Ensure prompt invoicing and recovery for services rendered.
• Monitor budget performance and assist in budget targets.
• Ensure security and maintenance of premises, equipment, and stock.
• Coordinate with approved suppliers for all vendor-related items.
• Stay updated on safety regulations and coordinate emergency responses.
• Assist in recruitment, selection and induction of staff.
• Lead, develop and motivate the service team; address personnel issues.
• Manage pest control and cafeteria operations as per client requirements.
• Grooming, cleanliness, hygiene, uniforms and overall staff attitude.
• Organize formal training and on-the-job training; address training needs for on-site induction.
• INCO: “Cushman & Wakefield”

Job description

Job Description:

Job Title

Manager - Facility

Job Description Summary

Job Description

KEY TASK AND RESPONSIBILITIES:

To deliver high quality, prompt and courteous Facilities Management services at Teleperformance in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

• To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
• Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines.
• Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .

• Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
• Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.
• Maintain and continuously improve the quality of service and standards
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback. Actively monitor and handle complaints.
• Maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Use C& W and Teleperformance approved suppliers for all vendor related items
• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
• Assist in recruitment, selection and induction of staff in accordance with standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.
• Manage Pest control of the site as per client’s requirements
• Manage all Cafeteria site as per client’s requirements for enhancing Employees’ experience
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff,

organize formal training and provide structured on-the-job training; identify and address individual training needs to provide on-site induction.

INCO: “Cushman & Wakefield”

Requirements: