Manager, EDT Data Operations

Stryker Corporation; Gurugram District; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Stryker Corporation is seeking a senior operations leader to drive data operations governance, process optimization, and performance reporting across multiple teams. The role focuses on coordinating governance routines, KPIs, and cross-functional collaboration to enhance operational outcomes.

The ideal candidate brings 8+ years in operations or PMO roles, with strong experience in service management, analytics operations, and process improvement.

Qualifications

• 8+ years of experience in operations management, business operations, PMO, service management, data operations, analytics operations, or enterprise delivery support.
• Experience coordinating operational processes, governance routines, service reviews, or cross-functional support activities.
• Experience developing KPIs, operational dashboards, scorecards, process documentation, and performance reports.

Responsibilities

• Lead day-to-day operational coordination for assigned data operations processes, services, and governance routines.
• Support implementation of operational processes, service management practices, and performance measurement frameworks.
• Develop and maintain operational KPIs, scorecards, service metrics, issue logs, and performance reporting for leadership review.
• Coordinate continuous improvement activities focused on process efficiency, automation opportunities, and operational consistency.
• Partner with Delivery, Product Management, Analytics, Platform, and Governance teams to resolve operational issues and improve execution.
• Facilitate service reviews, operational checkpoints, escalation follow-ups, and cross-functional working sessions.
• Support operational readiness activities for new data capabilities, including transition checklists, documentation, support handoffs, and runbook maturity.
• Maintain standard operating procedures, controls evidence, service documentation, and process guidance for assigned areas.
• Analyze operational data to identify trends, risks, dependencies, and improvement opportunities.
• Ensure assigned processes align with enterprise governance, risk management, security, privacy, and operational control expectations.
• Coach analysts and contributors on data operations practices, reporting standards, and continuous improvement methods.

Skills

Data operations

PMO coordination

Service management

Process improvement

Analytics collaboration

Education

Bachelor’s degree in Business, Information Systems, Engineering, Operations Management, Analytics, or related discipline

Tools

Lean

Six Sigma

ITIL

Agile

Job description

Work Flexibility: Hybrid

What you will do: Technical Responsibilities:

• Lead day-to-day operational coordination for assigned data operations processes, services, and governance routines.
• Support implementation of operational processes, service management practices, and performance measurement frameworks.
• Develop and maintain operational KPIs, scorecards, service metrics, issue logs, and performance reporting for leadership review.
• Coordinate continuous improvement activities focused on process efficiency, automation opportunities, and operational consistency.
• Partner with Delivery, Product Management, Analytics, Platform, and Governance teams to resolve operational issues and improve execution.
• Facilitate service reviews, operational checkpoints, escalation follow-ups, and cross-functional working sessions.
• Support operational readiness activities for new data capabilities, including transition checklists, documentation, support handoffs, and runbook maturity.
• Maintain standard operating procedures, controls evidence, service documentation, and process guidance for assigned areas.
• Analyze operational data to identify trends, risks, dependencies, and improvement opportunities.
• Ensure assigned processes align with enterprise governance, risk management, security, privacy, and operational control expectations.
• Coach analysts and contributors on data operations practices, reporting standards, and continuous improvement methods.

Knowledge and Capabilities:

• Creates a collaborative team environment and works effectively with stakeholders across functions and geographies.
• Demonstrates sound judgment, tact, and follow-through when coordinating complex operational issues.
• Drives results by tracking action items, clarifying ownership, and escalating blockers in a transparent manner.
• Influences peers and partners through data-driven recommendations and practical improvement plans.
• Builds productive relationships across Delivery, Product Management, Analytics, Platform, and Governance teams.
• Uses operational metrics to identify trends, risks, and performance improvement opportunities.
• Applies structured problem-solving methods and adapts well to changing priorities.

What you will need:

• Bachelor’s degree in Business, Information Systems, Engineering, Operations Management, Analytics, or related discipline required.
• 8+ years of experience in operations management, business operations, PMO, service management, data operations, analytics operations, or enterprise delivery support.
• Experience coordinating operational processes, governance routines, service reviews, or cross-functional support activities.
• Experience developing KPIs, operational dashboards, scorecards, process documentation, and performance reports.
• Strong understanding of service delivery, issue management, process improvement, controls, and operational governance practices.
• Prior experience guiding analysts, coordinating work, or leading small workstreams preferred.

Preferred Skills / Engineering tools:

• Lean, Six Sigma, ITIL, Agile, service management, or process improvement training preferred.
• Experience coordinating service reviews, operational metrics, or governance routines strongly desired.

Certifications:

• Lean, Six Sigma, ITIL, Agile, service management, or process improvement certification preferred.

Travel Percentage: None

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We’re proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.