Senior Lead Analyst, Supplier Governance & Performance Management

Stryker Corporation; Gurugram District; Hybrid; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Stryker is seeking a Hybrid Senior Lead Analyst for Supplier Governance & Performance Management to strengthen supplier accountability, service performance, and stakeholder capability. You will manage performance for a portfolio of large, strategic suppliers, lead reviews, monitor SLAs/KPIs, and drive corrective actions.

The role requires 10–12 years of supplier management experience, strong governance knowledge, and executive-level communication.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Business Administration, Data Analytics or related discipline required; advanced degree preferred.
• 10–12 years of experience in supplier/vendor management, service governance, IT service management, sourcing, procurement, or related disciplines with a strong track record of managing strategic supplier relationships.
• Proven experience partnering directly with large-scale or technology service providers to drive performance, accountability, and business outcomes.
• Strong understanding of supplier governance frameworks, service level management, KPIs, SLAs, contractual obligations, and corrective action planning.
• Demonstrated ability to lead supplier performance reviews, governance forums, issue resolution processes, and escalation management activities.

Responsibilities

• Lead supplier performance management for an assigned portfolio of large, strategic EDT suppliers, including service review cadence, governance routines, performance expectations, SLA/KPI oversight, and continuous improvement follow-up.
• Facilitate structured supplier performance reviews with suppliers, contract owners, EDT towers, and functional stakeholders to evaluate service delivery, contractual commitments, risks, issues, and progress against agreed action plans.
• Monitor supplier performance against agreed service levels, obligations, commitments, and operational expectations; identify performance gaps, trends, risks, and opportunities for improvement.
• Drive issue and corrective action management by documenting performance concerns, clarifying ownership, tracking actions to closure, and escalating unresolved or systemic issues through defined governance channels.
• Partner with Supplier Management reporting and analytics roles to use supplier scorecards, dashboards, service level reporting, and performance insights to inform reviews, decisions, escalations, and improvement plans.
• Enable stakeholders managing suppliers outside the assigned strategic portfolio by providing guidance, templates, playbooks, coaching, and standard practices for supplier reviews, KPI interpretation, issue management, escalation, and corrective action follow-through.
• Support contract owners and stakeholders in understanding supplier obligations, performance expectations, governance roles, and escalation paths, while reinforcing accountability across Stryker and supplier teams.
• Contribute to the continued maturity of the Supplier Management function by improving performance management standards, stakeholder enablement materials, governance routines, and supplier performance management processes.

Skills

Stakeholder management

Analytical mindset

Executive communication

Cross-functional collaboration

Influencing skills

Education

Bachelor’s/Master’s in Engineering, Business Administration or Data Analytics

Job description

Work Flexibility: Hybrid Senior Lead Analyst, Supplier Governance & Performance Management The Senior Lead Analyst, Supplier Governance & Performance Management will play a key role in strengthening supplier accountability, service performance, and stakeholder capability across EDT. This role will actively manage supplier performance for a focused portfolio of large, strategic suppliers while enabling contract owners and functional stakeholders to more effectively manage supplier performance across the broader supplier base. The role will lead structured service reviews, monitor contractual commitments and service expectations, drive issue resolution and corrective actions, and partner with Supplier Management reporting and analytics roles to turn supplier performance insights into clear actions and measurable improvement.

What You Will Do

• Lead supplier performance management for an assigned portfolio of large, strategic EDT suppliers, including service review cadence, governance routines, performance expectations, SLA/KPI oversight, and continuous improvement follow-up.
• Facilitate structured supplier performance reviews with suppliers, contract owners, EDT towers, and functional stakeholders to evaluate service delivery, contractual commitments, risks, issues, and progress against agreed action plans.
• Monitor supplier performance against agreed service levels, obligations, commitments, and operational expectations; identify performance gaps, trends, risks, and opportunities for improvement.
• Drive issue and corrective action management by documenting performance concerns, clarifying ownership, tracking actions to closure, and escalating unresolved or systemic issues through defined governance channels.
• Partner with Supplier Management reporting and analytics roles to use supplier scorecards, dashboards, service level reporting, and performance insights to inform reviews, decisions, escalations, and improvement plans.
• Enable stakeholders managing suppliers outside the assigned strategic portfolio by providing guidance, templates, playbooks, coaching, and standard practices for supplier reviews, KPI interpretation, issue management, escalation, and corrective action follow-through.
• Support contract owners and stakeholders in understanding supplier obligations, performance expectations, governance roles, and escalation paths, while reinforcing accountability across Stryker and supplier teams.
• Contribute to the continued maturity of the Supplier Management function by improving performance management standards, stakeholder enablement materials, governance routines, and supplier performance management processes.

What you need:

• Bachelor's or Master's degree in Engineering, Business administration, Data Analytics or related discipline required; advanced degree preferred.
• 10-12 years of experience in supplier/vendor management, service governance, IT service management, sourcing, procurement, or related disciplines, with a strong track record of managing strategic supplier relationships.
• Proven experience partnering directly with large-scale or technology service providers to drive performance, accountability, and business outcomes.
• Strong understanding of supplier governance frameworks, service level management, KPIs, SLAs, contractual obligations, and corrective action planning.
• Demonstrated ability to lead supplier performance reviews, governance forums, issue resolution processes, and escalation management activities.
• Analytical mindset with the ability to interpret scorecards, dashboards, and performance metrics, conduct root cause analysis, and translate insights into measurable actions.
• Exceptional stakeholder management and influencing skills, with the ability to coach, facilitate, and drive alignment across suppliers, contract owners, and cross-functional teams without direct authority.
• Executive-level communication and presentation skills, including the ability to synthesize complex performance issues, risks, and recommendations into clear, actionable narratives for leadership audiences.
• Strong diplomacy, conflict resolution, and relationship management capabilities, with a focus on fostering collaboration, accountability, and continuous service improvement.

Travel Percentage: None

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces!

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.