Associate MPS

Stryker Corporation; Thane; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Stryker is seeking a field-based clinical support specialist to provide hands-on guidance during surgical procedures and train operating room staff on robotic arm applications and related equipment. You will deliver ongoing education for assigned accounts and assist with implant planning using proprietary software.

Ideal candidates have 1–5 years of clinical support experience, fluency in English, and a strong customer focus with excellent communication skills.

Qualifications

• Clinical support experience in medical devices or similar roles.
• Proven customer-focused mindset and strong communication.
• Willingness to travel up to 75% within the region.

Responsibilities

• Provide clinical product support during surgical procedures.
• Train surgeons and OR staff on robotic arm applications.
• Deliver in-services and customer education sessions.
• Prepare pre-operative CT scans using proprietary software for implant planning, sizing and positioning.
• Troubleshoot product-related issues to maintain customer satisfaction.
• Collaborate with Sales and Marketing to raise product awareness and relationships with surgeons and OR staff.
• Provide feedback for continuous product improvement.
• Travel up to 75%.

Skills

Clinical support

Customer focus

Communication skills

Problem solving

Travel flexibility

Attention to detail

Learning quickly

Education

B.Tech in Biomedical Engineering

Job description

Work Flexibility: Field-based

What You Will Do

• Provide clinical product support to all end users, including on-site guidance and assistance during surgical procedures.
• Train surgeons and operating room staff, offering both clinical and technical support for operating the company’s robotic arm applications, associated equipment, and instruments to ensure optimal placement and precision.
• Deliver ongoing in-services and customer education sessions for assigned accounts.
• Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons with implant planning, sizing, and positioning.
• Troubleshoot and resolve product-related issues quickly and effectively to ensure high customer satisfaction.
• Collaborate with Sales and Marketing teams to increase product awareness, highlight clinical benefits, and build strong relationships with key surgeons and OR staff.
• Provide product-related feedback to support continuous improvement and enhanced customer experience.
• Be ready to travel up to 75%.

What You Need

• Clinical support experience—for example, as a medical field technician, application specialist, or in a similar role.
• Strong customer focus with the ability to place customer needs at the center of everything you do.
• Excellent communication and interpersonal skills.
• High stress tolerance and strong problem-solving abilities to troubleshoot issues effectively.
• Flexibility to travel extensively within the region.
• Strong attention to detail, curiosity, and the ability to learn quickly.
• Fluency in English.

Preferences

• Education: B.Tech in Biomedical Engineering (preferred).
• Experience: 1–5 years of relevant industry experience.
• Operating Theatre (OT) Exposure: 1–3 years of hands‑on OT experience preferred.
• Travel Percentage: None

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.
• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.
• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.
• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.