Senior Lead, Commercial Business Analyst

Stryker Corporation; Gurugram District; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Stryker Corporation in Gurugram, India, seeks a Senior Lead, Commercial Business Analyst to drive end-to-end requirements and lead cross-functional workshops.

Hybrid or onsite work options, travel up to 20%; you will translate business needs into actionable specs, map as-is and to-be processes, and deliver compliant, optimized commercial workflows across CRM and ERP systems.

Qualifications

• MBA or BE with IT/Operations/Marketing focus preferred.
• 8+ years in healthcare, pharma, or IT consulting within large-scale commercial orgs.
• Strong business analysis capabilities: requirements gathering and process optimization.
• Experience documenting complex processes and translating to actionable insights.
• Hands-on CRM and commercial process experience; Salesforce, ServiceMax, or Oracle CPQ familiarity.
• Ability to influence in matrix orgs and work with senior stakeholders across functions.
• Proven workshop leadership, UAT facilitation, and delivery of critical projects.
• Knowledge of Agile methodologies; experience in regulated environments is a plus.

Responsibilities

• Lead end-to-end requirement gathering sessions with cross-functional stakeholders.
• Drive process mapping, documentation, and standardization for business and IT.
• Translate complex technical concepts into business-friendly language.
• Build relationships with stakeholders at all levels for alignment on priorities.
• Partner with business teams to define needs, requirements, and delivery.
• Develop project charters with objectives, success criteria, and detailed requirements.
• Identify opportunities for process improvement and new workflows.
• Maintain clear communication between business and IT throughout the project.
• Influence decisions in a matrix organization to drive delivery.
• Ensure compliance with regulatory requirements and support global teams.
• Contribute to Agile delivery through sprint planning, backlog refinement, and continuous improvement.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder management

Workshop leadership

UAT facilitation

Agile methodologies

Education

MBA in IT/Operations/Marketing

Bachelor's in CS/IT Engineering

Tools

Salesforce

ServiceMax

Oracle CPQ

Job description

Work Flexibility: Hybrid or Onsite Senior Lead, Commercial Business Analyst

What you will do:

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
• Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
• Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery
• Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
• Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
• Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
• Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
• Ensure compliance with regulatory requirements where applicable and support global teams across time zones
• Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

What You Need:

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
• Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
• Proven experience documenting complex processes and translating them into clear, actionable insights
• Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders

Travel Percentage: 20%

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.