Manager-Ecommerce Sales & Customer Experience

Ample; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Ample in Bengaluru leads a high-growth e-commerce initiative aimed at ₹100+ Cr revenue this year, with a plan to double scale in 2–3 years. The role owner will drive e-commerce sales performance, customer experience, and profitability, coordinating digital marketing, UI/UX, and conversion efforts with internal and external teams.

The successful candidate will oversee campaigns, optimize funnel efficiency, and collaborate with product, tech, and operations to deliver measurable revenue growth and

Qualifications

• 8–12 years of experience in e-commerce leadership.
• Experience driving revenue growth and profitability.
• Strong digital marketing, UI/UX, and conversion optimization capabilities.

Responsibilities

• Own end-to-end e-commerce business performance across revenue, conversion, and customer experience.
• Drive growth strategy aligned with short-term and long-term business goals.
• Continuously identify opportunities to scale revenue and improve profitability.
• Oversee digital marketing, UI/UX, CRM, and performance initiatives with respective teams.
• Lead interventions on cart recovery, engagement journeys, and personalization.

Skills

E-commerce leadership

Digital marketing

UI/UX oversight

Conversion optimization

Cross-functional leadership

P&L management

Job description

Experience: 8–12 years

Function: E-commerce / Digital

Role Overview

We are building a high-growth e-commerce business with a target of ₹100+ Cr revenue this year, with a clear roadmap to 2X this scale over the next 2–3 years.

This role is designed for a business leader who will own and drive e-commerce sales performance and customer experience. The individual will oversee key levers such as digital marketing, UI/UX, and conversion optimization, working closely with specialized internal and external teams responsible for execution.

The focus will be on ensuring all levers are aligned to business objectives, revenue growth, and profitability, while delivering a seamless and high-quality customer journey.

Key Responsibilities

Business Ownership & Growth

• Own end-to-end e-commerce business performance across revenue, conversion, and customer experience
• Drive growth strategy aligned with short-term and long-term business goals
• Continuously identify opportunities to scale revenue and improve profitability

Cross-functional Oversight

• Oversee digital marketing, UI/UX, CRM, and performance initiatives through collaboration with respective teams
• Ensure all execution aligns with defined business objectives and performance benchmarks
• Work closely with product, tech, and operations teams to drive outcomes

Customer Experience & Conversion

• Drive initiatives to improve overall website/app conversion rates
• Enhance customer journey across discovery, consideration, and purchase
• Lead interventions on cart recovery, engagement journeys, and personalization

Campaign & Performance Management

• Oversee campaign planning and execution across channels
• Ensure optimal utilization of marketing spends and alignment with ROI expectations
• Monitor and optimize campaign performance through data-driven insights
• Lead inside sales and customer care teams
• Drive performance, accountability, and customer-first culture
• Enable teams to contribute effectively toward conversion and revenue goals
• Overall P&L performance of the e-commerce business
• Revenue growth and business scale-up
• Quality of traffic and funnel efficiency
• Average cart value (ACV) and attach rates
• Mix improvement toward higher-margin products/categories
• Marketing efficiency (spend vs ROI)

Performance will be reviewed through structured cadences (weekly, monthly, quarterly).

• Opportunity to work at the forefront of scaling a high-growth e-commerce business
• Exposure to cross-functional leadership across marketing, tech, product, and operations
• Potential to evolve into a broader leadership role, contributing to overall e-commerce strategy and consumer experience charter