Manager - DSMG - BL Flows - Bucket 1 To 15

Tata Capital; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital is seeking a collections specialist in India to achieve assigned collections targets while upholding high standards of customer service. The role requires developing and implementing strategies to improve collection efficiency, reduce delinquencies, and ensure compliance with all policies and legal requirements.

You will collaborate with internal teams to resolve customer issues, analyze data for trends, and implement continuous process improvements to boost productivity and quality

Responsibilities

• Achieve assigned collections targets while maintaining high standards of customer service.
• Ensure compliance with organizational policies, procedures, and legal requirements.
• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and issues.
• Analyze collection data to identify trends and areas for improvement.
• Implement process improvements to increase productivity and quality.

Job description

• Achieve assigned collections targets while maintaining high standards of customer service.


• Ensure compliance with organizational policies, procedures, and legal requirements.


• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.


• Collaborate with internal teams to resolve customer complaints and issues.


• Analyze collection data to identify trends and areas for improvement.


• Implement process improvements to increase productivity and quality.