Manager - DSMG

Tata Capital; Surat; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Capital in Surat seeks an experienced collections professional to manage assigned area, drive targets, and minimize NPAs. You will coordinate with field teams, agencies, and legal bodies to ensure compliance and timely collections.

The role focuses on reducing delinquencies, maintaining SLA standards, and building strong client relationships to improve recovery outcomes.

Qualifications

• Handle collections for the assigned area and achieve collection targets on various parameters.
• Ensure NPAs are kept within assigned budget and active efforts are made to minimize it.
• Develop intiatives to control and reduce vendor payouts and increase fee income.

Responsibilities

• Trace & control delinquency by bucket and DPD; focus on nonstarters.
• Ensure quick resolution of customer issues within defined TAT and maintain customer satisfaction.
• Build relationships with key clients to secure timely collections and monitor defaulting customers.
• Coordinate with legal team and ensure compliance with applicable laws and guidelines.
• Allocate work to field executives and ensure agencies perform per SLA; ensure payments and audit receipts deposit within SLA.

Job description

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company