Cluster Manager - DSMG

Tata Capital; Indore District; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Tata Capital is seeking a Collections/Recovery professional to manage assigned area collections, monitor NPAs and drive recovery actions in compliance with SARFESI and legal guidelines.

The role emphasizes coordinating field teams, improving cash collections, and maintaining customer satisfaction through timely resolutions and strict adherence to SLAs.

Mansioni

• Handle collections for the assigned area and hit collection targets across resolution, flows, credit cost and roll rates.
• Ensure NPAs are kept within budget and active efforts to minimize it.
• Increase fee income / revenue and develop initiatives to control vendor payouts.
• Conduct asset verifications and possession per SARFESI / Section or through court receivers.
• Track and control delinquency area-wise (Bucket & DPD) and focus on nonstarters.
• Ensure customer satisfaction by quick resolution of issues within specified TAT.
• Build relationships with key clients to ensure timely collections and monitor defaulting customers with regular follow-ups.
• Represent the organization before legal/statutory bodies as required by legal team and ensure adherence to laws.
• Allocate work to field executives and ensure agencies in location perform per SLA, deposits within SLA.
• Ensure feet on street availability area-wise/bucket-wise/segment-wise and obtain daily updates from collectors on delinquent portfolios.
• Ensure compliance to Audit / Regulatory bodies and company policies.

Descrizione del lavoro

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / Regulatory Bodies as well as policies and procedures of the company