Senior Director-Digital delivery

Taas Partners; Ahmedabad District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Taas Partners is seeking a Senior Director Client Delivery to lead digital experience programs, overseeing website design, development, SEO, and QA at scale. You will drive cross-functional teams, translate business strategy into outcomes, and champion engineering excellence and continuous improvement.

You will partner with Product, Engineering, and Customer Success to deliver enterprise-level projects, build high-performing teams, and ensure quality across geographies while reducing

Qualifications

• Bachelor’s or Master’s degree in computer science, information technology, digital marketing, or a related field.
• 10+ years of experience in digital program management or a similar role focusing on enterprise website development, UX design, and SEO.
• Proven experience managing large-scale digital transformation projects with a portfolio of high-profile clients.
• Strong understanding of UX/UI principles, web development technologies, and SEO best practices.
• Proven experience scaling QA operations in high-growth SaaS/B2B environments with test automation frameworks (Selenium, Cypress, Playwright).
• Demonstrated expertise in quality metrics and analytics with ability to translate data into business impact and executive communication.
• Experience building and leading high-performing teams with talent development and retention track record.

Responsibilities

• Define and communicate a compelling vision and strategy aligned with organizational goals and customer expectations.
• Establish enterprise-wide governance frameworks, quality standards and best practices.
• Drive executive leadership alignment on translating strategy into business impact.
• Lead partnerships with Product, Engineering, and Customer Success to deliver at scale.
• Own the budget and investment roadmap.
• Develop next-generation digital solutions across various verticals.

Skills

Digital program management

Enterprise website development

UX design

SEO

Quality assurance

SaaS/B2B experience

Leadership and talent development

Executive communication

Cross-functional collaboration

Strategic vision & governance

Education

Bachelor’s or Master’s in CS/IT/Digital Marketing

Tools

Selenium

Cypress

Playwright

Job description

About the Job

Senior Director Client Delivery

About the Client

We are a leading Digital Experience Software and Services company dedicated to providing comprehensive solutions across all touch points that enhance customer engagement and drive business growth. We are on a mission to pioneer the distribution and visibility of content with an innovative platform that drives discovery, personalized experiences, and conversions powered by data and AI. We pride ourselves on our collaborative culture and commitment to excellence in everything we do, and we are certified as a Great Place to Work.

About the Role

Senior Director Digital Experience is a pivotal strategic leadership position responsible for driving the vision, execution, outcomes and continuous innovation with a primary focus on website design, development and Quality Engineering functions. This role will lead cross‑functional teams to deliver scalable, secure, high‑performing, and customer‑centric digital experiences. You will be accountable for translating business strategy into outcomes by enabling engineering excellence, improving quality maturity, and fostering a culture of innovation, collaboration, and continuous improvement across teams.

Key Problem Areas We Are Looking to Solve

• Delivering digital solutions at scale without compromise on quality and customer experience: structured governance & quality frameworks that scale across geographies, teams, product and service lines while maintaining consistency and speed.
• Preventing quality gaps: proactively identify and mitigate risks before they reach customers.
• Quality awareness gap: unify standards, metrics, and accountability across teams.
• Customer confidence and retention: data‑driven insights to demonstrate improvements and build customer confidence.

Key Responsibilities

Strategic Vision & Leadership

• Define and communicate a compelling vision and strategy aligned with organizational goals and customer expectations.
• Establish enterprise‑wide governance frameworks, quality standards and best practices.
• Drive executive leadership alignment on translating strategy into business impact.
• Lead strategic partnerships with Product, Engineering, and Customer Success to deliver at scale.
• Own the budget and investment roadmap.
• Develop next‑generation digital solutions across verticals such as automotive, banking, retail, hospitality.

Operational Excellence & Growth

• Manage a portfolio of accounts and digital programs, ensuring consistency, quality, and financial health across projects.
• Own end‑to‑end delivery of enterprise‑level projects, including UX design, website development, and SEO optimization.
• Serve as the primary point of contact for key client accounts.
• Build and scale high‑performing development and QA teams with world‑class talent acquisition, development, and retention strategies.
• Drive growth and innovation culture with continuous improvements.
• Establish automation frameworks and continuous quality monitoring.
• Reduce time‑to‑market while maintaining quality.
• Drive standardization, reusability, and best practices.

Innovation & Culture

• Champion a quality mindset across teams through training, mentorship, and collaborative initiatives.
• Introduce innovative build & QA approaches, including AI‑powered development and observability‑driven quality assurance.
• Build a culture of ownership where development teams view quality as their responsibility.
• Drive cross‑functional initiatives to innovate and improve existing processes, technologies, and customer experiences.
• Work closely with platform, product, professional service, and delivery teams to define next‑generation roadmap.

Cross‑Functional Alignment

• Partner with Customer Success, UX/UI design, Development, SEO, Product Management, and content teams for seamless delivery.
• Integrate quality into development practices and code review processes.
• Collaborate with Support teams to identify sentiment trends and feedback loops.

Customer Impact

• Establish customer‑focused metrics that demonstrate scale, quality, time‑to‑market, customer experience, and retention throughout the life cycle of the website.
• Create transparent dashboards and reporting for customers, executives, and internal teams.
• Measure and communicate quality’s direct impact on satisfaction, NPS, churn reduction, and revenue protection.

Ideal Candidate Profile

You are a visionary leader who understands Content Management Systems, Digital Experience, UX design and quality. You've successfully scaled functions across hypergrowth organisations and proven credentials in driving both customer satisfaction and operational efficiency. You thrive in ambiguity, energized by building something from the ground up, and possess the strategic acumen to elevate customer satisfaction. You attract top talent, foster psychological safety, and inspire teams to take ownership of outcomes.

Required Experience & Qualifications

• Bachelor’s or Master’s degree in computer science, information technology, digital marketing, or a related field.
• 10+ years of experience in digital program management or a similar role, with a strong focus on enterprise website development, UX design, and SEO.
• Proven experience managing large‑scale digital transformation projects with a portfolio of high‑profile clients.
• Strong understanding of UX/UI principles, web development technologies, and SEO best practices.
• Proven experience scaling QA operations in high‑growth SaaS/B2B technology environments with complex product portfolios and test automation frameworks (Selenium, Cypress, Playwright, or similar).
• Demonstrated expertise in quality metrics and analytics with ability to translate data into business impact and executive communication.
• Experience building and leading high‑performing teams with talent development and retention track record.

Technical Qualifications

• Strong experience in the execution & operations of websites at scale on CMS products like Sitecore, Drupal, Acquia, WordPress, etc.
• Expert‑level knowledge of QA processes, governance, quality management, test automation tools and frameworks.
• Prior hands‑on experience with HTML, CSS, AJAX, JavaScript, jQuery, Rest API, etc.
• Knowledge of emerging digital trends and technologies.

Leadership Qualifications

• Demonstrated ability to build, motivate, and scale teams in high‑growth environments.
• Strong executive presence and communication skills.
• Track record of creating strategic value and measurable business impact.
• Comfort working in ambiguous, fast‑changing environments with autonomous decision‑making.

What We Offer

• Competitive salary and performance‑based incentives.
• Comprehensive benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Career growth and professional development opportunities.
• A chance to be part of a global team that makes a significant impact in the industry.