Manager - Demand, Change & Capacity

Datwyler IT; Pune District; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Datwyler IT is seeking an experienced IT Demand & Change Governance Lead in Pune to coordinate demand intake, prioritize business requests, and align them with available infrastructure capacity.

The role oversees end-to-end change lifecycle, CAB coordination, risk assessment, and post-implementation reviews, ensuring high-quality, compliant changes and optimal resource use.

Qualifications

• 8-10 years of experience in IT service management, infrastructure operations, demand management, change management or capacity management.
• Strong knowledge of ITIL processes, especially Demand, Change and Capacity Management.
• Ability to manage stakeholders across Infrastructure, Network, Security, Applications and vendor teams.

Responsibilities

• Govern and coordinate IT demand intake and capacity planning across Infrastructure to align business requirements with IT capabilities.
• Govern the end-to-end IT change lifecycle with risk evaluation, scheduling, approvals and post-implementation review.
• Coordinate governance forums (CAB, capacity reviews) and ensure structured communication among stakeholders.
• Monitor capacity, identify risks of under- or over-capacity, and forecast future needs based on pipeline and demand.
• Provide regular reporting on demand pipeline, change success, risks, capacity utilization and forecasts.

Skills

IT service management

Infrastructure operations

Demand management

Change management

Capacity management

ITIL processes

Stakeholder management

Analytical skills

Governance & risk management

Professional English

Education

Bachelor degree in Information Technology/Business Information Systems or related

Job description

Govern and coordinate IT demand intake, change execution and capacity planning across the Infrastructure domain in order to align business requirements with IT capabilities, deliver changes in a controlled and compliant manner, and ensure that infrastructure capacity supports current and future business needs.

Responsibilities

Manage IT demand intake and prioritization in order to create a transparent, aligned and resource-aware demand pipeline.

• Capture, assess and prioritize incoming business and IT demands.
• Align demand with strategic objectives, infrastructure priorities and resource availability.
• Coordinate demand discussions with Infrastructure, Applications, Network and End User Services domains.
• Maintain transparency of the demand pipeline and decision-making process.

Govern the end-to-end IT change lifecycle in order to ensure controlled, compliant and high-quality change execution.

• Assess change requests and coordinate risk evaluation, scheduling and approvals.
• Coordinate CAB preparation and governance activities.
• Oversee implementation readiness and post-implementation review.
• Act as approver for critical changes and enforce quality standards.

Manage infrastructure capacity planning in order to ensure that compute, storage, network and end-user assets meet current and future needs.

• Monitor infrastructure capacity and identify risks related to under-capacity or over-capacity.
• Lead monthly and quarterly capacity planning cycles.
• Forecast future needs based on the project pipeline and business demand.
• Propose mitigation actions for gaps in servers, WAN, devices or other resources.

Coordinate governance and stakeholder communication in order to align Infrastructure priorities with business roadmaps and organizational standards.

• Facilitate cross-functional governance forums such as CAB and capacity reviews.
• Ensure structured communication between business stakeholders, IT teams and governance bodies.
• Align Infrastructure priorities with Enterprise Architecture and business roadmaps.
• Support compliance with organizational policies and standards.

Report on performance and drive continuous improvement in order to support decision-making, scalability and operational efficiency.

• Provide regular reporting on the demand pipeline, change success, risks, capacity utilization and forecasts.
• Analyze process performance and recommend improvements to demand, change and capacity management.
• Identify optimization initiatives for performance, scalability and cost.
• Support regular analysis and recommendations for management decisions.

Experience Required

• 8-10 years of experience
• Bachelor degree in Information Technology, Business Information Systems or a related field, or equivalent by experience.
• Several years of experience in IT service management, infrastructure operations, demand management, change management or capacity management.
• Strong knowledge of ITIL processes, especially Demand, Change and Capacity Management.
• Ability to manage stakeholders and coordinate across Infrastructure, Network, Security, Application, business and vendor teams.
• Analytical skills for capacity planning, forecasting, reporting and continuous improvement.
• Governance and risk management mindset with the ability to make decisions under constraints related to resources, risk and priorities.
• Professional English language skills; additional local language skills are an asset.